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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Set of 4 Highgate Doormat -Stair Treads 4.9 5 122 122
Exactly what I wanted to keep from tracking dirt & sand on shoes into the house. The doormat stair treads are very substantially made, look nice, and work well. April 9, 2012
Design is attractive and holds up to heavy foot traffic. Purchased the treads and matching door mat to protect porch we just restored on historic home. Design fits beautifully with home while being very functional. Sturdy and holds up to traffic. February 2, 2012
Treads meet expectations. I purchased these because my wood deck steps tend to be slippery when wet and of course, when icy. Since putting them down, we've had both rain and frost; the stair treads did a great job when wet and an okay job with the frost. They are sturdy and (for rubber treads) attractive. December 3, 2011
Great Product We are very happy with the stair treads. They are heavy duty but also attractive. They look like they will last for a long time! They have worked well in rain, snow and frosty conditons. January 27, 2012
Attractive, long wearing We bought a set several years ago and loved them. Went from 3 garage stairs to 10 with a new home, so bought more....and decided to buy another set for the outside aggregate concrete stairs to end the slickness caused by our NW rains. They hold up forever in both locations, are very attractive, and we receive lots of compliments. We also bought the double wide door mat for the front door. Very classic, and classy. June 23, 2011
Elegant Entry I am extremely pleased with my purchase of the Highgate Stair Treads which I coordinated with the Highgate Demilune Doormat, the Highgate Oversized Entry Mat and the Highgate Stepping Stones. I was looking for products for the outside of my home that would compliment each other and present an elegant finish to my decor. The products are beautifully constructed and have exceeded my expectations! July 23, 2011
A best buy Read all the other reviews before purchasing. After so many positive reviews, thought I would purchase these for our new home. Glad I did. And they DO remind me of wrought iron. They were not flimsy and of great quality. December 26, 2011
I purchased at least 3 sets of 4. They are wonderful. I have several brick steps that go down to a lake area. They help to identify the steps that are of various widths because of the terrain. My main objective was safely. Their being attractive is a bonus. They repeat the look of my wrought iron furniture. Previously, I have bought larger mats from you. They look great on our porches. Thank you. August 7, 2011
These doormat stair treads are wonderful. They don't slide and are easy to put down. I am so happy with these stair treads. They look beautiful and are strong so the wind does not move them. I no longer have to worry about slipping on the stairs. December 29, 2011
Wonderful Treads I love this product because the treads are heavy duty. They also made it easier to get up the stairs, and most important they stay in place. January 6, 2012
Very Satified Ordered these for new wooden stairs. Good quality and looks nicer than expected. They don't look cheap. Only downside is that they do have strong rubber smell but after 1 week not so bad. I'm going to order more to finish the steps. November 11, 2011
They work as well as described in the catalog. Very pleased with the heaviness of the stair treads. They stay in place and are the perfect tread for my half log stairs, since the snow has begun falling here. Thank you for a wonderful product. December 1, 2011
Great quality and looks nice too! Love these treads for the steps. They'll be great for the winter when it's slippery. They add a nice touch to the front of the house as well. December 19, 2011
The mats are excellent quality The mats arrived on time for the holidays and were just the quality and style I was looking for. JK January 8, 2012
Nice Quality... Good Transaction The mats are thick and substantial. They were a good buy and look like they will really last... January 8, 2012
they are the best stair treads I have gotten yet I am very happy with the thickness and quality of this product. I would buy these again. January 3, 2012
good quality, nice look these stair treads are great quality and aesthetically pleasing. extremely happy with this purchase. December 27, 2011
STAIR TREDS Very attractive and of excellent quality-very durable and will last for years. December 28, 2011
Great Quality I was very pleased with the quality. Nice and heavy so they don't move. December 23, 2011
The star treads were exactly as I had thought they would be. These stair treads add a little protection for my small grandchildren on my brick steps. October 29, 2011
Great Dirt Catcher We put these on our garage steps leading into the house. When we went to clean the stairs, we couldn't believe the dirt under the treads. They're soft to step on and nice looking. They can be a bit tricky when stepping on in heels. Other than that, we love them. May 12, 2011
Outstanding performance and looks Beautiful, durable, heavy weight, stable on floor, water drains. We have reordered various mats, rugs, etc. We also use them in key locations around our swimming pool. July 27, 2011
Good quality product heavy duty, great quality, exactly what i wanted, would definitely recommend. October 4, 2011
Pleased with the item received. I'm love the look of these rubber treads on our steps! August 29, 2011
Stair treads Very heavy, and coordinate with the highgate door mat. August 5, 2011
Dressy Stair Treads The quality and design make our outdoor porch stairs look beautiful! They do go over the edge just a a tiny bit, but they work out well. May 12, 2011
a perfect safety addition for our patio! The treads are perfect for our patio! Great design and high quality...we would order the same again. April 17, 2011
Just what I was hoping for. Good quality - Good Looking. They are just what I was hoping for. Thank you. April 7, 2011
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Product:RS047-Set of 4 Highgate Doormat -Stair Treads