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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Set of 4 Highgate Doormat -Stair Treads 4.9 5 122 122
Great quality and looks nice too! Love these treads for the steps. They'll be great for the winter when it's slippery. They add a nice touch to the front of the house as well. December 19, 2011
These stair treads are of excellent quality. I am so very pleased with the Highgate Stair Treads, not only in the nice design, but in the thickness and quality of the materials of the treads. They give really good support for safety, eliminating slippery steps, stay firmly in place, and provide cushion to your feet while moving up and down the outdoor porch steps. Great product! I'm sorry I had not ordered them sooner. December 12, 2011
Treads meet expectations. I purchased these because my wood deck steps tend to be slippery when wet and of course, when icy. Since putting them down, we've had both rain and frost; the stair treads did a great job when wet and an okay job with the frost. They are sturdy and (for rubber treads) attractive. December 3, 2011
Great purchase I purchased the stair treads and matching doormat based on the positive reviews I read. Wow -- even better than expected! They are very substantial and well-made and are perfect for my wood deck stairs that get slippery in rain and snow. I highly recommend these. December 2, 2011
They work as well as described in the catalog. Very pleased with the heaviness of the stair treads. They stay in place and are the perfect tread for my half log stairs, since the snow has begun falling here. Thank you for a wonderful product. December 1, 2011
This is a quality product I bought these stair treads for my Son and his Wifes' front porch. The stairs were slick in the rain and the treads have made them safe for all to walk on. They are also real heavy which helps them stay in place on windy days. They are pretty too! November 14, 2011
Very Satified Ordered these for new wooden stairs. Good quality and looks nicer than expected. They don't look cheap. Only downside is that they do have strong rubber smell but after 1 week not so bad. I'm going to order more to finish the steps. November 11, 2011
Great product. I originally bought 3 sets of these stair treads along with a double doormat. I looked all over to find just the right product. I was looking for the closest dimensions to my stairs and I wanted something that looked great. I was pleasantly surprised when the delivery person struggled up my driveway with two huge boxes. These stair treads are heavy duty and at a great price. I am a price shopper and the only stair treads that were cheaper were junk. At the price, I was impressed for the quality of these stair treads. They really dressup the entrance of my house. I immediately received compliments from family and friends. In fact, these treads are so nice that I just placed an order for 4 more sets and I am probably going to order a couple more doormats. From start to finish, I have been very pleased with my experience at Ballard Designs. November 7, 2011
The star treads were exactly as I had thought they would be. These stair treads add a little protection for my small grandchildren on my brick steps. October 29, 2011
Good quality product heavy duty, great quality, exactly what i wanted, would definitely recommend. October 4, 2011
good quality & value These exterior stair treads do the job for which I purchased them for the average-sized everyday user. I didn't read the height/thickness prior to purchase, and they are thicker than I anticipated; only a problem when one isn't paying full attention and step on an edge which has caused a fall (user error). We will also likely nail them down to our wood steps, as one regular visitor here has size 14+ feet and often kicks at least one tread out of place, even though they are heavy treads. September 26, 2011
Pleased with the item received. I'm love the look of these rubber treads on our steps! August 29, 2011
I purchased at least 3 sets of 4. They are wonderful. I have several brick steps that go down to a lake area. They help to identify the steps that are of various widths because of the terrain. My main objective was safely. Their being attractive is a bonus. They repeat the look of my wrought iron furniture. Previously, I have bought larger mats from you. They look great on our porches. Thank you. August 7, 2011
Stair treads Very heavy, and coordinate with the highgate door mat. August 5, 2011
Outstanding performance and looks Beautiful, durable, heavy weight, stable on floor, water drains. We have reordered various mats, rugs, etc. We also use them in key locations around our swimming pool. July 27, 2011
Elegant Entry I am extremely pleased with my purchase of the Highgate Stair Treads which I coordinated with the Highgate Demilune Doormat, the Highgate Oversized Entry Mat and the Highgate Stepping Stones. I was looking for products for the outside of my home that would compliment each other and present an elegant finish to my decor. The products are beautifully constructed and have exceeded my expectations! July 23, 2011
Attractive, long wearing We bought a set several years ago and loved them. Went from 3 garage stairs to 10 with a new home, so bought more....and decided to buy another set for the outside aggregate concrete stairs to end the slickness caused by our NW rains. They hold up forever in both locations, are very attractive, and we receive lots of compliments. We also bought the double wide door mat for the front door. Very classic, and classy. June 23, 2011
Strong Smell of Rubber These stair treads looked great but I purchased them to use inside on a wooden staircase. The rubber smell is overwhelming. I have put the treads outside on the deck to expose them to the weather in hopes that the smell will diminish somewhat. I am afraid I won't be able to use them for the original purpose I had intended. I would not recommend these for indoor use. May 29, 2011
Really pleased with the stair treads! I'm totally pleased with the stair treads. Wooden steps tend to get slippery, and the treads both look good and are very functional. An added plus is that they give my senior basset hound extra traction when she goes up and down the steps. We attached them firmly with large staples, which I touched up with a black paint pen. Many thanks for an excellent product. May 25, 2011
Very Happy I bought these stairtreds to help my old dogs from slipping on my composite decking stairs. They are working very well. They are heavy enough not to slide and look nice as well. Wish I had found them years ago. May 19, 2011
Dressy Stair Treads The quality and design make our outdoor porch stairs look beautiful! They do go over the edge just a a tiny bit, but they work out well. May 12, 2011
Great Dirt Catcher We put these on our garage steps leading into the house. When we went to clean the stairs, we couldn't believe the dirt under the treads. They're soft to step on and nice looking. They can be a bit tricky when stepping on in heels. Other than that, we love them. May 12, 2011
a perfect safety addition for our patio! The treads are perfect for our patio! Great design and high quality...we would order the same again. April 17, 2011
Just what I was hoping for. Good quality - Good Looking. They are just what I was hoping for. Thank you. April 7, 2011
Perfect for the job! Our house has 3 exit doors, all leading to wooden steps. The mats enabled us to actually leave the house safely as the steps become treacherous in winter with the snow and ice. Great product and they look good too. March 16, 2011
Great for Winter Worked perfectly for our slippery painted wood front porch steps. Kept everyone from slipping and protected the wood when we had to shovel off the stairs this winter. March 16, 2011
safety I live in an area where, this year, we have had snow, ice or both since Thanksgiving week. These stair treads assure me that no one will be slipping on thier way to my front door. One of my most useful purchases to date and they look great too! March 16, 2011
Attractive yet functional The iron scrollwork stair treads look great yet protected our guests from slipping during our harsh, snowy winter. Now that it's nearly spring, they still look brand new! Love them because they do not have to be attached yet stay in place due to their quality! March 16, 2011
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Product:RS047-Set of 4 Highgate Doormat -Stair Treads