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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Set of 4 Highgate Doormat -Stair Treads 4.9 5 122 122
love them! I got these to go with my larger mats for the doors and they are perfect. I absolutely love them all and tell all my friends to get them! Thanks for such a great product. And yes, they stand up to any kind of weather great! Gerri February 14, 2013
High quality The treads are of sturdy rubber. They stay put on my painted wooden (and otherwise very slippery) porch stairs. They are easy to shovel off snow. They make walking up our stairs safe in a Midwestern winter and I am pleased with my purchase. Well worth the price. February 13, 2013
I love the no slip feature on the Highgate Doormat-Stair Treads This is an appealing and useful product; they look great and help on a slippery surface. My one complaint is the fact that water has no escape; it pools and stands in the open areas. It would be a perfect product if water had an escape route during a heavy rain. The price is very reasonable for the quality of the product. I would buy as a gift regardless of the problem with collecting water. November 30, 2012
good quality and they look nice It hasn't snowed yet so I can't say how they'll perform in icy conditions, but so far these are pretty, they stay put, and they seem like they'll last a really long time. Great purchase. November 28, 2012
Excellent product - highly recommended. These stair treads are well made, fairly priced, and work as advertised. October 19, 2012
Very happy with these treads! I needed stair treads for our outdoor porch steps and these are perfect. They're heavy enough to stay put, very well made and look terrific. Even my husband was impressed. I'd found less expensive treads online but I'm happy I chose to order these instead. Thank you, Ballard, for continuing to offer quality products. October 7, 2012
Well made I love these stair treasds. I hvve them outside all year round. The first set is just starting to show ware and they have been out there for 5 years. Now I've added more. They protect the wooden deck and keep us from slipping in the snowy months. Occationally they need vaccuming and use a broom to remove the snow. Great product. September 28, 2012
Great Product This is my second set of stair treads. The first ones were not as thick as these and wore out over 5 year period. The first set came with double back tape to hold them in place. This set did not come with tape and figured that it was because they are much heavier. The treads on the top steps does move a bit so I have had to use tape on them. I am very happy with this product but would suggest that tape should also be included with the treads. August 30, 2012
Looks Great and Highly Functional! Complements the door mat I purchased. Cooper planters sit on top. Provides a barrier between planter and concrete, thus preventing any staining of concrete when planters are wet (from rain or watering). August 29, 2012
Good quality The quality of these is very good - think they will last a long time. They look nice and help keep soil off the steps. I have them on 3 sets of deck steps. August 15, 2012
It's a good idea, but . . . It seems like a good idea but people are not that certain of their footing when they step on them. Also they do move more that I thought they would. Some kind of adhesive that would not ruin your deck would be nice. August 15, 2012
Excellent I wanted to find some nice looking Stair Treads for our outside deck as I had noticed at one of our dogs was slipping while walking down the steps and I am very happy that I was able to find these great Stair Treads from Ballard. They look like real wrought iron and they really do stay in place. I would def recommend them to anyone that wants to have a safer surface on your steps. August 9, 2012
They are attractive and non-slip! These are on my wooden steps from outside to our kitchen. It is our most used entrance so we needed something to knock the dirt off. I wish they had more fibers to help knock off more dirt but they get the job done! These are the most attractive doormat stair treads I was able to find. Thanks Ballard Design! August 8, 2012
Beautiful! I absolutely love the way these treads dress up my stairs. The quality is excellent and I am very happy with my purchase. July 29, 2012
allows our aging dog with bad hips to go up and down the stairs without slipping This may not be the primary reason for getting this type of tread but it sure has made our 14 year old happy. As he gets more arthritis in his hip joints movement becomes more difficult. The treads stay in place and do the job. July 27, 2012
Strong and durable and looks nice too! Nice quality and very durable; only thing is a strong rubber smell that has taken a few weeks to weaken in intensity. Make sure you use in a ventilated area. July 23, 2012
Great overall quality. Great quality, perfect fit, great look. Will soon buy more for the back stairs. July 19, 2012
high quality Sturdy and attractive. Very reasonably priced. perfect for the entrance to sliding doors. Leaves and debris blow out easily. Best solution of the others I've tried. coir, foam etc. June 8, 2012
Stair treads I love the stair treads they really dress what once a boring set of steps..always very pleased with your products - thanks... May 30, 2012
This product had all of the features we were looking for We replaced the deck and our dog had problems slipping on the steps. We looked everywhere for stair treads that were heavy weight construction to keep their place but also attractive and elegant. This product has all of these features and allows our dog to navigate the steps without slipping. May 28, 2012
this product is great The mats are great and very steerable had real fast shipping and great price for the product. Thanks good place to shop May 16, 2012
Solid Product Product arrived just as described. It is attractive and appears well made. May 14, 2012
Great product These are very unique and look great. Everyone makes comments as they come up our front steps. May 14, 2012
Great value! Stair treads are excellent quality--good looking, sturdy, and stay on porch steps where placed. Price was very reasonable and delivery was quick. I was actually surprised and how good the product is. May 13, 2012
EXCELLENT QUALITY, GREAT PRODUCT! The appearance is just as described. The quality is SUPERB! Yes, the quality is better than I expected. They look great on my front steps. I have paired them with the double highgate door mat. These products give my entrance a regal appearance. LOVE THEM! May 3, 2012
Sturdy and good looking These treads are great so far. Shake to clean off. Product feels heavy and stays in place on my outdoor porch stairs. Makes it easier to keep the stairs safe and less slick when rain and snow arrive. April 21, 2012
Surprising quality Shipped promptly, just as advertised-these are actually better quality than I expected for the price. Very sturdy. April 18, 2012
Perfect solution to slippery stairs I love this set of 4 decorative stair treads. We have a corner entry with two steps up from either side, so the four treads look very nice as well as provide safe footing. I think I will order another set for my elderly parents' front entry steps. April 18, 2012
Rubber stair treads Fantastic!! These treads are even better looking than I expected. They really are heavy duty, thick rubber that does not move once in place. Slip resistent and durable. Adds a quality, finished look to my front porch steps. Won't be disappointed. April 13, 2012
Better quality than expected! I know everything that comes from Ballard is great quality but I was so surprised how thick the rubber was on the stair treads. We have them on our front steps and they receive a lot of traffic and never move! I highly recommend these to anyone wanting to purchase a set. April 12, 2012
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Product:RS047-Set of 4 Highgate Doormat -Stair Treads
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