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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Set of 4 Highgate Doormat -Stair Treads 4.9 5 121 121
Stop slip hazard We have no rain gutter on an 8 ft section of porch roof above our 3 main-house-entrance stairs. When it rains, and moreso if the rain freezes or when it snows, those stairs are slippery. The advantage of not having to intermittently clean a leaf-clogged gutter came at a cost of a slipping hazard. We found these heavy rubber stair treads, and they are perfect. They stay in place, with frequent travel over them, and they are thick enough - and with enough openings - to be slip resistant. They have been rain-tested (and the rain drains through the tread openings), but not yet snow or ice-tested. However, I cannot imagine anything that could pass those tests any better than these treads. Decent price, too. Highly recommended for the purpose stated. February 5, 2012
Looks Great and Highly Functional! Complements the door mat I purchased. Cooper planters sit on top. Provides a barrier between planter and concrete, thus preventing any staining of concrete when planters are wet (from rain or watering). August 29, 2012
It's a good idea, but . . . It seems like a good idea but people are not that certain of their footing when they step on them. Also they do move more that I thought they would. Some kind of adhesive that would not ruin your deck would be nice. August 15, 2012
Good quality The quality of these is very good - think they will last a long time. They look nice and help keep soil off the steps. I have them on 3 sets of deck steps. August 15, 2012
Beautiful! I absolutely love the way these treads dress up my stairs. The quality is excellent and I am very happy with my purchase. July 29, 2012
Great overall quality. Great quality, perfect fit, great look. Will soon buy more for the back stairs. July 19, 2012
high quality Sturdy and attractive. Very reasonably priced. perfect for the entrance to sliding doors. Leaves and debris blow out easily. Best solution of the others I've tried. coir, foam etc. June 8, 2012
The Perfect Solution to Slick Steps We have 8 steps to climb before getting up onto our covered porch. The steps are 8ft wide and the treads are treated 2x12s. The steps are slick in the winter and even in the summer if they're wet, they get slick. We needed a way to prevent slipping and falling for our family and visitors so we bought enough of these stair treads for each side of each stair tread. Problem solved...great solution...they match our shutters and light fixtures perfectly and go great with our outside decor. February 8, 2012
EXCELLENT QUALITY, GREAT PRODUCT! The appearance is just as described. The quality is SUPERB! Yes, the quality is better than I expected. They look great on my front steps. I have paired them with the double highgate door mat. These products give my entrance a regal appearance. LOVE THEM! May 3, 2012
Great value! Stair treads are excellent quality--good looking, sturdy, and stay on porch steps where placed. Price was very reasonable and delivery was quick. I was actually surprised and how good the product is. May 13, 2012
Better quality than expected! I know everything that comes from Ballard is great quality but I was so surprised how thick the rubber was on the stair treads. We have them on our front steps and they receive a lot of traffic and never move! I highly recommend these to anyone wanting to purchase a set. April 12, 2012
this product is great The mats are great and very steerable had real fast shipping and great price for the product. Thanks good place to shop May 16, 2012
Rubber stair treads Fantastic!! These treads are even better looking than I expected. They really are heavy duty, thick rubber that does not move once in place. Slip resistent and durable. Adds a quality, finished look to my front porch steps. Won't be disappointed. April 13, 2012
Great addition to our front steps! We bought these because our front steps are concrete and get dirty easily and just don't look that nice. These stair treads are perfect!! They look fantastic and add a lot to the decor! Only complaint is there are think which makes getting heels caught a hazard! April 8, 2012
Perfect treads in every way. These treads are really amazing, they make everyone feel secure when the stairs are wet or icy, plus they look fantastic and don't slip. I actually saw a similar product at a famous dept. store for twice the price and the design wasn't as pretty. What a deal! April 8, 2012
Great product These are very unique and look great. Everyone makes comments as they come up our front steps. May 14, 2012
great idea I love the treads. I have purchased them for myself as well as my two daughters. They prevent dirt from getting into the house. In icy weather they provide protection from slipping on outdoor stairs. They are attractive as well as functional. April 8, 2012
Solid Product Product arrived just as described. It is attractive and appears well made. May 14, 2012
Nice! These stair treads seem sturdy and weather-ready. They arrived in March, so the true test will be next winter as they endure the blustery Chicago cold. And by their look/feel, I'm anticipating an easy passing grade. April 10, 2012
This product is quality made I love these doormats... I have bought some before from another company and these are much thicker and sturdy. Also, I got them on sale... thanks Ballards for your high quality items. Dianne April 8, 2012
QUALITY! Finally, a set of stair treads that are very good looking and will wear forever! These are thick, not the little flat type. Made from real rubber. They stay in place, and provide good grip on icy stairs. Thank you for bringing them to market! March 16, 2012
Surprising quality Shipped promptly, just as advertised-these are actually better quality than I expected for the price. Very sturdy. April 18, 2012
Great buy I'm so glad I got these. They are a nice quality and stay in place on the stairs. I would recommend. April 8, 2012
Love these stair treads! Just received today along with the matching door mat ... such an elegant addition to my entryway! Great product! April 4, 2012
Exactly what I wanted to keep from tracking dirt & sand on shoes into the house. The doormat stair treads are very substantially made, look nice, and work well. April 9, 2012
Very heavy - great product! I only needed two but they were still worth the purchase! They stay put, look great and protect my porch steps. They work well with my black door mat, even though it was purchased elsewhere. I was going to save the extra two for when the first wear out but I don't see it happening. So I'll give them to a friend and make her day. Bonus. January 8, 2012
Stair Treads-Very attractive These Highgate stair treads and door mats are very attractive and stay in place! I'm going to order more they're so great. I feel safer when I walk down the steps and that's a wonderful feeling. At first they smell like tires, but the smell goes away quickly! I love Ballard Designs, I just wish their pricing was lower to fit todays economy! January 5, 2012
These stair treads are of excellent quality. I am so very pleased with the Highgate Stair Treads, not only in the nice design, but in the thickness and quality of the materials of the treads. They give really good support for safety, eliminating slippery steps, stay firmly in place, and provide cushion to your feet while moving up and down the outdoor porch steps. Great product! I'm sorry I had not ordered them sooner. December 12, 2011
These stair treads have great features. I was looking for durable, heavy rubber stair treads for my wooden stoop stairs. The main purpose was to prevent falls caused by frost/ice. They not only, serve the purpose, but actually look great too. I have received many compliments on them. I would certainly recommend them to anyone looking for safety treads or looking for decorative treads. December 22, 2011
This is a superior product. After going to the big-box stores, I realized that I would have to do more research in order to find worthy stair treads. Ballard Designs offered the best bang-for-the-buck by far. These Highgate treads are attractive and made of extremely durable, heavyweight material. I highly recommend this product and your company. January 2, 2012
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