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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Highgate Doormat Stair Treads - Set of 4 4.9 5 140 140
Looks really nice! I like the stair treads and the door mats! Got the oversized mats for front door & front porch and regular size mats for the back doors. Did have to exchange 1 of the stair treads that was cracked & had to return 1 regular mat, as it was too thick & our door wouldn't close over it (now I have to find something else, but Ballard was great about the exchange & the return). The stair treads & mats are even comfortable when you are barefoot! I recommend the whole Highgate collection! September 1, 2013
This product is great. Structure of mats is very good. My front porch steps are great now! These mats keep the stained wood from getting scratched and marred. August 21, 2013
Super quality As always from Ballard Designs, these stair treads are super in quality and good looks. The rubber is very thick and durable and heavy enough to stay put on my stairs. Much better in quality and design than others I have seen. I am thinking of buying another set for all my outdoor stairways! August 8, 2013
About what I expected These are durable and look good, but dust clings to them in quick order and it's hard to keep them clean. They're starting to show some scratches after only a few weeks, but they have held together fine. I got about what I expected for the money. These would benefit from a coating of some kind to keep the dust and scratches off... and it would be much better if different colors were available to match other things. August 1, 2013
This product is exactly what I was looking for. It is strong and stays in place while protecting the stair treads I am very pleased with the stair treads. They are very sturdy and do not need any adhesive to stay in place like the previous treads did. They are also very attractive and keep the stairs clean. The price was very reasonable for the quality of the product. July 28, 2013
Work very well These are attractive, heavy duty, & stay in place. I use them from our garage steps into our mudroom area. July 25, 2013
Stair Treads These are exactly what I wanted. They are heavy duty and will last for a long time. July 23, 2013
Just what I was looking for! I love the Highgate line. Beautiful and functional. Extremely well made. July 13, 2013
This product is built to last! We have wondered what to do with our outdoor stairway. When we saw these stair treads, we knew they would look great, but we didn't expect them to be so sturdy and so heavy! They are "heavy-duty" AND beautiful! We purchased more for other outdoor steps. These are the best step treads we have seen anywhere! July 6, 2013
Nice mats! I purchased these for my deck. With my coupon, not only were they less expensive than a similar design at a box store, they were also of a far better quality...much thicker! June 22, 2013
Excellent Quality I am very impressed by the quality of these mats - they're extremely tough and thick and yet pliable and stay in place where I want them to be. They've also lent a note of elegance to my front porch that I wasn't really expecting. The only downside is that my dog is afraid of them because his paws go through the holes - that tells you how thick the material is! I'm very happy I purchased them, and they're a steal at the price. June 20, 2013
Functional and beautiful. I needed treads for my indoor stairs that lead out to my patio and these are perfect. Elegent enough for inside and tough enough to protect the stairs. April 8, 2013
Beautiful Doormat - Stair Threads I love this set of stair threads. They have good quality. The price is competitive. Shipping is also quick. April 4, 2013
Heavy weight, no-slip design These are great treads for snow and ice on our wooden porch steps, just pick up and shake off. Very attractive as well. March 29, 2013
Sturdy, attractive treads. These treads are sturdy and the price was right. They have saved me from slipping during the winter season on stairs that get little sun to melt the snow. March 29, 2013
Watch out for wet surfaces These treads are beautiful addition to our back steps. However, need to be careful to put them down on a dry surface as they slip easily if surface is wet. I stepped on them and they moved under foot. Make sure steps are dry before putting them down. March 1, 2013
Attractive and practical I bought these to improve safety on the slippery-when-wet back steps of our colonial house. The style goes with the architecture of the house and the treads are heavy enough to stay in place. An attractive and [practical solution. February 14, 2013
WORTH IT! These stair treads not only make my entrance far less slippery in the rain and snow, they also add a certain upscale look to my entrance that I have received compliments on. February 14, 2013
love them! I got these to go with my larger mats for the doors and they are perfect. I absolutely love them all and tell all my friends to get them! Thanks for such a great product. And yes, they stand up to any kind of weather great! Gerri February 14, 2013
High quality The treads are of sturdy rubber. They stay put on my painted wooden (and otherwise very slippery) porch stairs. They are easy to shovel off snow. They make walking up our stairs safe in a Midwestern winter and I am pleased with my purchase. Well worth the price. February 13, 2013
I love the no slip feature on the Highgate Doormat-Stair Treads This is an appealing and useful product; they look great and help on a slippery surface. My one complaint is the fact that water has no escape; it pools and stands in the open areas. It would be a perfect product if water had an escape route during a heavy rain. The price is very reasonable for the quality of the product. I would buy as a gift regardless of the problem with collecting water. November 30, 2012
good quality and they look nice It hasn't snowed yet so I can't say how they'll perform in icy conditions, but so far these are pretty, they stay put, and they seem like they'll last a really long time. Great purchase. November 28, 2012
Excellent product - highly recommended. These stair treads are well made, fairly priced, and work as advertised. October 19, 2012
Very happy with these treads! I needed stair treads for our outdoor porch steps and these are perfect. They're heavy enough to stay put, very well made and look terrific. Even my husband was impressed. I'd found less expensive treads online but I'm happy I chose to order these instead. Thank you, Ballard, for continuing to offer quality products. October 7, 2012
Well made I love these stair treasds. I hvve them outside all year round. The first set is just starting to show ware and they have been out there for 5 years. Now I've added more. They protect the wooden deck and keep us from slipping in the snowy months. Occationally they need vaccuming and use a broom to remove the snow. Great product. September 28, 2012
Great Product This is my second set of stair treads. The first ones were not as thick as these and wore out over 5 year period. The first set came with double back tape to hold them in place. This set did not come with tape and figured that it was because they are much heavier. The treads on the top steps does move a bit so I have had to use tape on them. I am very happy with this product but would suggest that tape should also be included with the treads. August 30, 2012
Looks Great and Highly Functional! Complements the door mat I purchased. Cooper planters sit on top. Provides a barrier between planter and concrete, thus preventing any staining of concrete when planters are wet (from rain or watering). August 29, 2012
Good quality The quality of these is very good - think they will last a long time. They look nice and help keep soil off the steps. I have them on 3 sets of deck steps. August 15, 2012
It's a good idea, but . . . It seems like a good idea but people are not that certain of their footing when they step on them. Also they do move more that I thought they would. Some kind of adhesive that would not ruin your deck would be nice. August 15, 2012
Excellent I wanted to find some nice looking Stair Treads for our outside deck as I had noticed at one of our dogs was slipping while walking down the steps and I am very happy that I was able to find these great Stair Treads from Ballard. They look like real wrought iron and they really do stay in place. I would def recommend them to anyone that wants to have a safer surface on your steps. August 9, 2012
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