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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Rugs

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Set of 4 Highgate Doormat -Stair Treads 4.8 5 95 95
Very happy with these treads! I needed stair treads for our outdoor porch steps and these are perfect. They're heavy enough to stay put, very well made and look terrific. Even my husband was impressed. I'd found less expensive treads online but I'm happy I chose to order these instead. Thank you, Ballard, for continuing to offer quality products. October 7, 2012
They are attractive and non-slip! These are on my wooden steps from outside to our kitchen. It is our most used entrance so we needed something to knock the dirt off. I wish they had more fibers to help knock off more dirt but they get the job done! These are the most attractive doormat stair treads I was able to find. Thanks Ballard Design! August 8, 2012
Treads meet expectations. I purchased these because my wood deck steps tend to be slippery when wet and of course, when icy. Since putting them down, we've had both rain and frost; the stair treads did a great job when wet and an okay job with the frost. They are sturdy and (for rubber treads) attractive. December 3, 2011
Better quality than expected! I know everything that comes from Ballard is great quality but I was so surprised how thick the rubber was on the stair treads. We have them on our front steps and they receive a lot of traffic and never move! I highly recommend these to anyone wanting to purchase a set. April 12, 2012
Great Dirt Catcher We put these on our garage steps leading into the house. When we went to clean the stairs, we couldn't believe the dirt under the treads. They're soft to step on and nice looking. They can be a bit tricky when stepping on in heels. Other than that, we love them. May 12, 2011
Great addition to our front steps! We bought these because our front steps are concrete and get dirty easily and just don't look that nice. These stair treads are perfect!! They look fantastic and add a lot to the decor! Only complaint is there are think which makes getting heels caught a hazard! April 8, 2012
High quality The treads are of sturdy rubber. They stay put on my painted wooden (and otherwise very slippery) porch stairs. They are easy to shovel off snow. They make walking up our stairs safe in a Midwestern winter and I am pleased with my purchase. Well worth the price. February 13, 2013
Perfect treads in every way. These treads are really amazing, they make everyone feel secure when the stairs are wet or icy, plus they look fantastic and don't slip. I actually saw a similar product at a famous dept. store for twice the price and the design wasn't as pretty. What a deal! April 8, 2012
EXCELLENT QUALITY, GREAT PRODUCT! The appearance is just as described. The quality is SUPERB! Yes, the quality is better than I expected. They look great on my front steps. I have paired them with the double highgate door mat. These products give my entrance a regal appearance. LOVE THEM! May 3, 2012
Watch out for wet surfaces These treads are beautiful addition to our back steps. However, need to be careful to put them down on a dry surface as they slip easily if surface is wet. I stepped on them and they moved under foot. Make sure steps are dry before putting them down. March 1, 2013
Rubber stair treads Fantastic!! These treads are even better looking than I expected. They really are heavy duty, thick rubber that does not move once in place. Slip resistent and durable. Adds a quality, finished look to my front porch steps. Won't be disappointed. April 13, 2012
QUALITY! Finally, a set of stair treads that are very good looking and will wear forever! These are thick, not the little flat type. Made from real rubber. They stay in place, and provide good grip on icy stairs. Thank you for bringing them to market! March 16, 2012
great idea I love the treads. I have purchased them for myself as well as my two daughters. They prevent dirt from getting into the house. In icy weather they provide protection from slipping on outdoor stairs. They are attractive as well as functional. April 8, 2012
Very Satified Ordered these for new wooden stairs. Good quality and looks nicer than expected. They don't look cheap. Only downside is that they do have strong rubber smell but after 1 week not so bad. I'm going to order more to finish the steps. November 11, 2011
Attractive and practical I bought these to improve safety on the slippery-when-wet back steps of our colonial house. The style goes with the architecture of the house and the treads are heavy enough to stay in place. An attractive and [practical solution. February 14, 2013
love them! I got these to go with my larger mats for the doors and they are perfect. I absolutely love them all and tell all my friends to get them! Thanks for such a great product. And yes, they stand up to any kind of weather great! Gerri February 14, 2013
A best buy Read all the other reviews before purchasing. After so many positive reviews, thought I would purchase these for our new home. Glad I did. And they DO remind me of wrought iron. They were not flimsy and of great quality. December 26, 2011
Nice! These stair treads seem sturdy and weather-ready. They arrived in March, so the true test will be next winter as they endure the blustery Chicago cold. And by their look/feel, I'm anticipating an easy passing grade. April 10, 2012
It's a good idea, but . . . It seems like a good idea but people are not that certain of their footing when they step on them. Also they do move more that I thought they would. Some kind of adhesive that would not ruin your deck would be nice. August 15, 2012
Looks Great and Highly Functional! Complements the door mat I purchased. Cooper planters sit on top. Provides a barrier between planter and concrete, thus preventing any staining of concrete when planters are wet (from rain or watering). August 29, 2012
Great value! Stair treads are excellent quality--good looking, sturdy, and stay on porch steps where placed. Price was very reasonable and delivery was quick. I was actually surprised and how good the product is. May 13, 2012
They work as well as described in the catalog. Very pleased with the heaviness of the stair treads. They stay in place and are the perfect tread for my half log stairs, since the snow has begun falling here. Thank you for a wonderful product. December 1, 2011
This product is quality made I love these doormats... I have bought some before from another company and these are much thicker and sturdy. Also, I got them on sale... thanks Ballards for your high quality items. Dianne April 8, 2012
Design is attractive and holds up to heavy foot traffic. Purchased the treads and matching door mat to protect porch we just restored on historic home. Design fits beautifully with home while being very functional. Sturdy and holds up to traffic. February 2, 2012
Great Product We are very happy with the stair treads. They are heavy duty but also attractive. They look like they will last for a long time! They have worked well in rain, snow and frosty conditons. January 27, 2012
good quality and they look nice It hasn't snowed yet so I can't say how they'll perform in icy conditions, but so far these are pretty, they stay put, and they seem like they'll last a really long time. Great purchase. November 28, 2012
high quality Sturdy and attractive. Very reasonably priced. perfect for the entrance to sliding doors. Leaves and debris blow out easily. Best solution of the others I've tried. coir, foam etc. June 8, 2012
WORTH IT! These stair treads not only make my entrance far less slippery in the rain and snow, they also add a certain upscale look to my entrance that I have received compliments on. February 14, 2013
Outstanding performance and looks Beautiful, durable, heavy weight, stable on floor, water drains. We have reordered various mats, rugs, etc. We also use them in key locations around our swimming pool. July 27, 2011
These doormat stair treads are wonderful. They don't slide and are easy to put down. I am so happy with these stair treads. They look beautiful and are strong so the wind does not move them. I no longer have to worry about slipping on the stairs. December 29, 2011
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