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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 36 reviewers.
Rated 5 out of 5 by Classic and beautiful I have been buying this glassware for years! I am constantly complimented on them. If these are ever discontinued, please, please, give a heads up to those of us who love them! Or even better, do not ever discontinue them! LaReine49 August 24, 2014
Rated 5 out of 5 by Beautiful Glassware! Following a trip to Italy and France, I am obsessed with the Fleur-De-Lis design. These wonderful glasses are beautiful and substantial. I absolutely recommend them! June 16, 2014
Rated 5 out of 5 by flure de lis glasses '' I love these glasses - I'm ordering more - all lights in the room cast shadows of the flure de lis here & there - do not throw away if crack from hand washing - I just use as a candle holder next ! enjoy ! '' :D February 13, 2014
Rated 5 out of 5 by Great glasses! I purchased the iced tea and the double old-fashion sizes. We are loving them- both sizes are great! I had the cooler size too, but returned them. They were not a size I cared for-very skinny and didn't hold much (carefully check out the oz. before purchasing). These glasses are much more light weight than the bee glassware that I already have and also love. These are more delicate looking but are holding up just fine! April 28, 2013
Rated 5 out of 5 by Amazing glassware! I love this glassware! I have the goblets and had only 4 of the coolers, but recently ordered 4 more to make a service of 8 of both. The design is etched beautifully and I receive so many compliments! April 24, 2013
Rated 5 out of 5 by Beautiful & Classy I purchased these glasses because I love Fleur-De-Lis'. I am a proud Louisianian and grew up with the culture and love of this beautiful symbol. I have several Fleur-De-Lis accents throughout my home and these glasses are a perfect complement to my decor and upbringing. They are STUNNING. I read some of the previous reviews and was a little worried about the glasses being too thin or lightweight. While these glasses are not very heavy, I am not worried about them breaking. People - if you have actual glass - glassware, you have to take caution when handling and washing. You can not throw a glass in the sink and expect it not to break. April 4, 2013
Rated 5 out of 5 by The detail and design is beautiful. I received 2 sets of this glassware for Christmas, and loved it so much that I ordered 3 more sets. It"s really hard to appreciate how pretty these are from the photos. They are also sturdy and solid, not too delicate. January 27, 2013
Rated 4 out of 5 by This product is visually appealing The size and style of the glasses are nice and comfortable to hold. The design is etched which give them a nice appearance. They are casual but elegant. The glasses are not as heavy as I thought they would be for the price. January 18, 2013
Rated 5 out of 5 by Outstanding When I got these glasses for a christmas gift to give and saw these, I wanted to replace my own. They are classy and beautiful. Could not have been more pleased. Still thinking about replacing some of my own. January 10, 2013
Rated 5 out of 5 by Unique and beautiful I ordered the Ice tea glasses they were my favorite. I need them for everyday, I have washed them in my dishwasher and they wash well. They were the prettiest and most unique glasses I could find. Ingrid -NY October 21, 2012
Rated 5 out of 5 by Love them I wanted glasses that would carry the French theme of my new kitchen forward in a subtle, tasteful way. I am happy to report that the fleur-de-Lis glasses do just that. They are also easy to wash; my hand fits down inside easily. They have nicely solid bottoms; no tipping issues. Just great and not something I'll see everywhere else I go. October 4, 2012
Rated 5 out of 5 by Beautiful Glassware I love love love these. Bought for a French house we are remodelling. Took over yesterday and ran though dishwasher to put away. Came out perfectly ! Sparkly and beautiful. Perfect for our French house. June 17, 2012
Rated 4 out of 5 by Just what I expected. I had to wait for the item to be restocked, but it was worth it. June 7, 2012
Rated 5 out of 5 by These glasses are elegant and so functional I was delighted with these glasses - while they are unique and elegant , they also work really well. We ordered a set of each and ended up buying doubles of the coolers and goblets. The size and shape work so well, and they are just gorgeous when used in combination on the table. They work well in either formal or casual settings, and are really durable - no problems in the dishwasher. I will be ordering more to give as gifts! April 27, 2012
Rated 5 out of 5 by I love them! I have had my eye on the Fleur-De-Lis glasses for a while and I'm so glad I finally made the purchase of the ice tea glasses and goblets! They are absolutely beautiful and the quality is superior March 17, 2012
Rated 5 out of 5 by Stunning! Love it! I am so thrilled with this glassware. The glasses are gorgeous. They are not too thin or thick/ heavy to hold. Every person who has seen them in my kitchen now wants them. Thank you Ballard Designs.... March 5, 2012
Rated 5 out of 5 by Nice quality glasses I am very pleased with the Fleur-De-Lis glasses. They are of high quality and nice design. Exactly as pictured. February 25, 2012
Rated 5 out of 5 by Absolutely lovely glassware!!! These Fleur de Lis glasses are absolutely gorgeous! They make any wine/drink taste special. These glasses just sparkle, and I love them so much, I sent them as gifts this holiday season. January 19, 2012
Rated 5 out of 5 by These glasses are delicate and exquisite! Love the Fleur-De-Lis pattern and wanted these glasses. Was concerned that they would be heavy and possibly have a seam; on the contrary - these glasses are exquisite and delicate. I ordered two sets of each pattern and am thrilled with my purchase! January 6, 2012
Rated 3 out of 5 by Overpriced The glasses are lovely. We used them the first time on Thanksgiving Day and we will keep them handy for daily use. I was somewhat disappointed with the "beading" design and the weight was somewhat light for the price. December 8, 2011
Rated 1 out of 5 by Pretty but not sturdy I loved these glasses and the design but I found they broke easily in my dishwasher and when we would use them under our icemaker. I bought 12 glasses and now only have 6 left. I recommend them if you're not going to use them a lot as your main set of glasses. December 7, 2011
Rated 5 out of 5 by The glassware was better than expected !!! I have been very happy with the processing and delivery of the items I have ordered. The glassware set exceeded my expectations in quality and style. We purchased them as a gift and will be thrilled to present them to our friends!! Great product!!!! October 23, 2011
Rated 5 out of 5 by My daughter and son-in- law loved them! I bought these as part of my House Warming gift to them. They are well made and make an impressive gift. I would certainly recommend them for special occasion gift giving... even if it's to yourself! September 22, 2011
Rated 5 out of 5 by looks great They look great and it was such a great price! They are definitely worth buying. September 2, 2011
Rated 4 out of 5 by Review of Fleur-de-Lis Glassware I really like the design and detail of these glassware items. Above all else, I really like that they are made in the USA!! August 24, 2011
Rated 5 out of 5 by Absoulutely Elegant I purchased two (2) sets the goblets. They were very well packed, no broken glasses or cracks. I expected them to be a thicker, more sturdy glass yet was pleasantly surprised by the delicate elegance they exude. Went through the dishwasher just fine and came out sparkling and ready to impress all those at the dinner table. I will be using them for everyday use and feel they will hold up. A must have for those of us with french country, vintage, shabby chic or old world home decor. July 4, 2011
Rated 5 out of 5 by Very Attractive Glassware I absolutely LOVE these glasses. I purchased the Double Old Fashioned and Cooler glasses and they are even more beautiful in person. The first time we used them for entertaining we received tons of compliments on them. June 1, 2011
Rated 5 out of 5 by Great glasses- These are casual, yet elegant. Sophisticated yet not so fragile that you are afraid to take them outdoors. I plan on adding to the set along with some of the other glasses. June 1, 2011
Rated 5 out of 5 by Fleur De Lis Goblet Glasswear My son and daughter-in-law gave my husband and I two of these glasses one Christmas a couple of years ago. I broke one and tried to find a replacement and couldn't until I searched the internet and they came up at your store. I was so excited and ordered a set hoping that they would be identical to the one that I had. I received them and they are identical so I ordered another set. I just love them and my friends and family are always complimenting them. They are unique. I will order another set so I will have a dozen. I have the goblet type. May 15, 2011
Rated 5 out of 5 by These glasses make an elegant statement! The glasses are very elegant......a perfect compliment to any sort of dinnerware. The fleur - de - lis is a special symbol representing courage and honor so the glasses are a conversation piece as well...... March 16, 2011
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Product:BG007-Fleur-De-Lis Glassware - Set of 4

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