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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Set of 4 Fleur-De-Lis Glassware 4.7 5 31 31
Beautiful & Classy I purchased these glasses because I love Fleur-De-Lis'. I am a proud Louisianian and grew up with the culture and love of this beautiful symbol. I have several Fleur-De-Lis accents throughout my home and these glasses are a perfect complement to my decor and upbringing. They are STUNNING. I read some of the previous reviews and was a little worried about the glasses being too thin or lightweight. While these glasses are not very heavy, I am not worried about them breaking. People - if you have actual glass - glassware, you have to take caution when handling and washing. You can not throw a glass in the sink and expect it not to break. April 4, 2013
Beautiful and unique! I gave these glasses to my very hard to buy for and please daughter-in-law for a gift. She is a very fussy shopper. She just loved them! She has many fleur de lis accents in her home; throw pillows, sculpture, and pictures, so they were a nice addition. She was very pleased with the quality of the glasses and the size. She uses them a lot for entertaining and has received many compliments on them for their design and uniqueness. I'm going to add to her collection with future gifts from this glassware. March 16, 2011
flure de lis glasses '' I love these glasses - I'm ordering more - all lights in the room cast shadows of the flure de lis here & there - do not throw away if crack from hand washing - I just use as a candle holder next ! enjoy ! '' :D February 13, 2014
Beautiful Glassware! Following a trip to Italy and France, I am obsessed with the Fleur-De-Lis design. These wonderful glasses are beautiful and substantial. I absolutely recommend them! June 16, 2014
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Product:BG007-Set of 4 Fleur-De-Lis Glassware