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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4 out of 5 by 5 reviewers.
Rated 2 out of 5 by Pretty plates but get too hot in microwave I purchased 12 dinner plates and 12 salad plates to supplement my everyday dishes since they were a similar color and pattern to what I already have. My original set is no longer available and many of my plates had chipped. I was also unhappy with them because they are technically microwave safe but get very hot when put in the microwave. I ordered the Southern Living plates hoping that they would not have this problem but they do. Even after just one minute in the microwave, the plate is extremely hot and can only be handled with an oven mitt. I love the look of the plates and they blend wonderfully with my original dinnerware but I think I may have to return them because of this problem. I am very disappointed. January 31, 2013
Rated 4 out of 5 by overall like the set i bought set of 12 for entertaining. The dinner plates are too large to fit in my (older) dishwasher and are heavy--downside for handwashing! I can carry 6 at a time max. If you wont miss the nice ribbed rim, you could get different white plates. I love the blue fluted salad plates which are more of a seafoam or sea glass --they match the glass inserts in my dining room buffet. I also got the blue dessert plate and like these. I bought white bowls which are a wonderful versatile size and lovely. I recommend the smaller plates and bowls to complement different white dinner plates. I would also skip the mugs unless you are getting one of the colors to match. the cream is really more of a white color. so it would be easy to pick up other white pieces to complement the colored pieces or match with the white bowls. November 17, 2012
Rated 5 out of 5 by Southern Living Dishes "PUTTY" O-M-G~~~ How classic are these Dishes... Love them in PUTTY.... After seeing these in the Southern Living Show-case Home in South Georgia, I knew I had to have them.. Bought them and LOVE THEM... Stayed with the same shade in a linen HEM-STITCH Placemats~~ and decided to pop an extra color in the Linen napkins to an off white also using a HEM-STITCH... Yes~~~~ it will talk to classy-looking... Hi-GLAss... September 27, 2012
Rated 5 out of 5 by perfect placesetting I've looked all over for new dishes to update my look in my new kitchen remodel. I chose the all cream Southern Living set because I didn't want stark white or a fussy design again I'd get tired of and I wanted the ability to use it with all my seasonal colors of table linens. I bought set of 12 but will order another setting now. What I love: Quality,size, weight of plates Piecrust design-not the large rim usually seen on large plates. This allows a larger flat surface to arrange food. You don't realize the advantage of this till you have it. Scalloped salad-dessert plate is great size and can be used as a luncheon plate. Small plate can be a saucer for cup, appetizer plate, bread plate, etc.-very versatile Cup is great design (one of mine came with a small chip and was easy to return and replace.) You cannot got wrong with these! August 9, 2012
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Product:BD395-Set of 4 Dinner Plates

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