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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Boxwood Mini Wreaths - Set of 4 3.2 5 26 26
These are just OK I ordered these to use in my kitchen during the holidays. They don't look as good as the one in the picture though. The one in the picture has more shiny leaves like a real boxwood. These are more dull, and up close look more fake. I also had to fuss with them to get it to look like a wreath, it came in a big blob. Although I will say after I messed with them, and used my silk ribbon I ordered and hung them up, they do look pretty good. They're not horrible, but don't actually look as good as the picture on the website. December 8, 2014
Not lush and one sided only! I bought these wreaths to hang in my 4 panel kitchen window (visible from the outside and inside), unfortunately the back of the wreath is bare (you just see the really thick brown wreath base). I went to fluff one of them and many of the pieces of boxwood fell out. I wish I would have spent the money on a wreath made locally that i could look at first. Total bummer too because I really wanted the boxwood look for the holidays. December 2, 2014
Save your money Mine look nothing like the picture. They are really small and have no pronounced center opening. They are also made of like a cloth material and not shiny. They remind me a very cheap looking pillar candle surrounds. I am sending mine back, even though return postage is like a quarter of what I paid for these, November 30, 2014
These are bad fakes! I am very disappointed with these wreaths! The faux boxwood looks nothing like boxwood and look extremely cheap. I would send them back but it costs too much. I think I will use the base and go to hobby lobby and buy their faux boxwood and remake these wreaths. Very Disappointed with this purchase. I expect better from Ballards! January 21, 2014
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Product:AV274-Boxwood Mini Wreaths - Set of 4
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