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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Safety Pin Plaques - Set of 3 4.8 5 254 254
LOVE them! Why yes, they are in my laundry room. All wall decor is from Ballard and it is kinda fun to do laundry. Ballard always has the most unique items and this grouping of three safety pins is UNIQUE. Friends and neighbours are always asking "where did you get THAT" about everything from Ballard. April 12, 2011
Perfect! I was so excited when I found these on your website! Even more so when they arrived and I saw them in person. Cannot wait to get them on the wall! Very well made. August 5, 2011
Thanks, Ballard's - these are GREAT!! Ballards had one of these in their catalogue years ago and then they were discontinued for several years. I searched and searched for it and only just now, they're back! AND.... now, there is a whimsical set of 3! Wow! Thanks so much! June 5, 2011
Great addition to my Laundry Room Does a laundry room really need accessorizing? Yes, and these are just the wall hangings to do it. They are a great size and really add a designer look to a laundry room. Although they are pretty big, they are not heavy. And I love that they open up, even though I have them hung closed. March 16, 2011
Was adored by all Got this set for my daughter-in-law's baby shower. If she doesn't use them in the baby's room, they'll still be perfect for the laundry room. Solid construction, very fun! July 3, 2011
I love these safety pins I love them and every guest I've had over loves them too. August 28, 2011
Uniquely Designed I love it. I love it. Although I was bit surprise, it was everything I expected. The size, rustic colors and the functionality(open&close). This product could be used just about anywhere in the home. This was a great choice. April 13, 2011
Cute, cute, cute! Bought these for the wall in our laundry room. They were inexpensive, but for the most part are made well. Very pleased. July 6, 2011
I love these! I put the old fashioned looking safety pin in my sewing room next to a large button I already had on the wall. It looks adorable and everyone who sees it comments. The other two I hung in my laundry room and they make me smile! March 16, 2011
Great! They are great! They make me smile when I look at them. I love that they are all different and they open and close. Perfect touch for my laundry room. Thanks May 21, 2011
Very cute! Very cute! Looks so nice on my light brown walls. Makes doing laundry a little bit better in a well decorate room. Very realist, they even open, and each one is different. Thanks Ballard Design April 14, 2011
Fun to decorate with! I actually hung them with straight pins (instead of nails). Easy to hang, nice looking!! July 9, 2011
Very unique display. I have received so many compliments on them. They are everything as described in the catalog but even better on my wall! I couldn't be more pleased. May 17, 2011
safety pins these really helped bring the charm I was looking for in my laudry . thank you July 5, 2011
Unique These safety pins plaques are beautiful in my laundry room. Love them! July 6, 2011
Great product. Good quality. We love it! We put it on the wall in the kitchen and it's look perfect. All our friends like it too. June 22, 2011
Safety pins I am giving the safety pins to my daughter for wall decor in her nursery. Everyone I have shown love them and think what a great idea. Love them! May 4, 2011
A perfect accent for my sewing room! Always looking for something unique and eyecatching! This is it! Nicely made and reasonably priced. A great attraction for the wall. May 8, 2011
BEAUTIFUL!! I couldn't be more happy with this purchase! They are beautiful, weighty and perfect in my laundry room. They were originally on back-order, but shipped before it was promised. LOVE!! March 16, 2011
Beautiful addition to my laundry area. Why can't laundry areas be stunning? These decorative safety pins look great above my washer and dryer and make the area look 'designed'. May 2, 2011
safety pin plaques After waiting a ridiculously long time to receive these I must say that I am very pleased. They look adorable in my laundry room. Very sturdy and fairly priced in my opinion. March 16, 2011
Set of 3 Safety Pin Plaques Love the way they look in my laundry room. The colors and size are perfect. Was a little difficult to hang without the hangers showing. April 20, 2011
Unique Love the pins. I am crazy about large whimsey pieces. These fit the bill. Always find fabulous things at Ballard designs April 25, 2011
Unique decorating item I ordered the Safety Pin Plaques to decorate my sewing room and couldn't be happier with them. They really do open and make a wonderful conversation piece. March 16, 2011
This product is unique I absolutely love the safety pin plaques...they are very unique and look great in my laundry room... just the right pop!! April 16, 2011
fabulous Love them, and yes I do have them in my laundry room. Different and unique -great craftsmanship. Glad I bought them. April 11, 2011
Perfect! These are actually 'working' models of safety pins, not just fake mock-ups. I would buy them again in a heart beat! April 7, 2011
Perfect decor Great size, good quality .... Fantastic deal for the price! May 7, 2011
The plaques are adorable. I ordered these plaques for my laundry room. I hung them similar to the picture in the catalog. They are adorable. March 16, 2011
the product looks exactly like antique safety pins the pins look wonderful in my newly remodeled laundry room. Friends have made comments they really like them also March 16, 2011
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