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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.3 out of 5 by 25
Rated 5 out of 5 by Vicki66 Very nice
Even nicer than they appear. Thinking about ordering more in different sizes to match.
January 20, 2016
Rated 4 out of 5 by Bookmountain Nice baskets for the price...
Sturdy construction but thinner basket material than I expected. Overall very nice-looking. I ordered the darker color and received the lighter color, unless the pictures are totally deceiving. Too much hassle to return, so I kept them. For the 3-basket price, I would have rated them 5 stars had I received the color I ordered.
January 8, 2016
Rated 3 out of 5 by PCBeach Good for Storage
I love roomy baskets, and these are that! They also have recessed handles for easy stacking. I would have given a 5, but the rattan is sticking out on the outside of some of them and it's easy to get a nasty scratch.
September 30, 2015
Rated 5 out of 5 by WeBoardLabs Fits on self nicely
I bought these to go on the shelf beneath a sideboard. They add a nice touch and I keep my tablecloths in them.
April 1, 2015
Fill this handsome faux leather storage bin with magazines, rolled towels or
office paper for recycling. Hand finished with oversized stitch details at each corner and soft, sueded interior. Remi Stitched Storage Bin features: Flexible, gusseted sides for maximum space ...
For the holidays, designer and avid Christmas fan, Suzanne Kasler, uses the
largest size to hold her tree. These go-anywhere storage baskets are hand woven of natural rattan and finished in warm gray wash. Suzanne Kasler Perch Basket features: Casual ...
These generously sized storage baskets were inspired by traditional Iringa Baskets crafted
by villagers in Tanzania. Ours are hand woven of durable natural raffia with abaca twine trim around the lip. Round Raffia Basket features: Perfect for laundry & extra ...