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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.3 out of 5 by 25 reviewers.
Rated 2 out of 5 by Smaller Than Indicated The dimensions are 6" x 14 3/8" x 10 1/2". Not even close to the quoted 15 1/2" length and 11 1/2" depth - very frustrating. Especially since I ordered a big set of nine of them as shoe holders for my closet after extensive online comparison shopping. February 20, 2015
Rated 5 out of 5 by excellent quality and great price. Purchased for use in my kitchen and found them to be just perfect to hold packaged food, and small kitchen tools. September 21, 2014
Rated 5 out of 5 by A very good product! These baskets are well made and very sturdy. I'm using mine to store CDs. The baskets are still stable holding this much weight. The price for 3 baskets is excellent. September 11, 2014
Rated 4 out of 5 by Right size, shape and color for my sun room. There were a few rough edges in the weaving, but I cut them off. My other items were perfect. Lamp shades, fabric and matching custom bar stool cushions. Very well made! I enjoy your catalog - diverse, tasteful, and clear descriptions of merchandise. October 18, 2012
Rated 5 out of 5 by looks great I am completely satisfied with the 3 rattan baskets, look great under my coffee table with a shelf. I use them to store photo books. May 27, 2012
Rated 4 out of 5 by Fabulous looks & quality but takes too long to receive. The bed is absolutely beautiful, even better than in the catalog and made very well. Two negative issues. One is that it took three months longer to receive than originally quoted. The other was that the bed was too big and too complicated to assemble on our own and we had to hire someone to do it for us. May 23, 2012
Rated 5 out of 5 by Great storage baskets! I love these baskets! I already had a set of 3 that I use in my office for storage, but I decided to order another set to hold small items on my closet shelves. They are sturdy, attractive, and multi-functional. For the price, these baskets can't be beat! May 23, 2012
Rated 2 out of 5 by Disappointed Great size but coloring is off, I ordered brown and it looks like a honey color, the wicker around the handles is not weaved close together looks as if there is a hole on each side of handles. Disappointed in the overall basket April 29, 2012
Rated 5 out of 5 by Perfect fit My husband made wall to wall built-ins for the dining room, and we had 6 cubby holes that we needed to find the perfect size baskets. And since these are braced with steel they are more durable than regular baskets. Here they are in the built-ins. April 22, 2012
Rated 5 out of 5 by Excellant quality The baskets were a gift for my daughter-in-law and she loves them. January 18, 2012
Rated 4 out of 5 by Perfect for organizing office supplies This set of baskets is just the right size for a tower of shelves. They have handles and are finished in a warm honey color that coordinates nicely with my black office furniture. Thanks, Ballard, for the stylish accessories at an affordable price! December 29, 2011
Rated 5 out of 5 by Love these baskets! These baskets are really the perfect organizer. They are sturdy, attractive and Ballard has set them at a perfect price point. I highly recommend them. I work for a school and we purchased them for our librarian to store miscellaneous bookends, labels, etc. in. October 27, 2011
Rated 5 out of 5 by Beautiful & Useful These baskets are beautiful and very well constructed. I use them for storage of everything including hard-bound books. I recommend them to anyone who wants to add something useful to their home as well to compliment their decor. October 1, 2011
Rated 5 out of 5 by just the right size These baskets are just the right size to fit into my home office and turned my shelves into cabinets!! August 7, 2011
Rated 5 out of 5 by The baskets exactly fit my needs. I have two different places where I need baskets to hold miscellaneous things I'd prefer to have out of sight. One is a bookcase and one is a media center. The baskets serve in both cases and are just the perfect size. They are well made and exactly what I was looking for. August 4, 2011
Rated 5 out of 5 by Well made The baskets are quality made and the metal frame makes them strong enough to last for years. I purchased one set for shelves in my laundry room and they look so nice that I am going to purchase another set. You cannot get this quality or price at your local P1 or anywhere. I have been a Ballard Designs customer for over 20 years and I still have all of the items that I purchased from them. When you purchase quality products they last. June 13, 2011
Rated 4 out of 5 by Nice sturdy baskets Don't exactly fit in the shelves of the desk filing cabinets, but look very attractive none the less. Makes it look a little more organized. May 9, 2011
Rated 5 out of 5 by I love these baskets! I purchased these set of 3 darker baskets a year apart and even though they weren't purchased together they looked perfect would never know i bought them different years. I love them on my bookshelves filled full of smaller sized books that i don't want on display. They look great and they are strong and they hold a lot! May 3, 2011
Rated 4 out of 5 by I ordered three more! I used these to organize my pantry. They are sturdy and stylish. Great for holding granola bars and bags of chocolate chips. March 31, 2011
Rated 5 out of 5 by Attractive storage in office closet These baskets are sturdy, attractive and well priced. They helped me organize the shelves in my office closet which were stacked with miscelaneous stuff. Now the closet looks neat and stylish. March 24, 2011
Rated 2 out of 5 by . Baskets are great for general stuff but not clothes. The baskets are rough and snag the clothing items. I would not order these baskets for clothing storage. March 16, 2011
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Product:AB133-Rattan Utility Baskets - Set of 3

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