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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Paulette Servers - Set of 3 4.2 5 11 11
Extremely Nice I bought this set for my wife for Christmas and she absolutely loves it! The color is definitely gray/green but looks fantastic. Made very well, and looks great. I would recommend this. January 17, 2012
nice addition Overall I'm very pleased with how well these pieces fit into my dining room. The grey has a warm taupe overtone which was a nice surprise as it fit into my room even better than expected. It has a slightly distressed finish which I also like. I would highly recommend paying the extra for the 'white glove' delivery. One of my bottom pieces ended up having a chipped corner on the marble slab so they are taking it straight back for me. July 21, 2012
Hard to tell from picture The finish is more of an antiqued gray in the gray-green family. In the picture it looks more neutral, flat and modern. Also, there is no glass! The shelving is completely open. I don't want to have to wash all my crystal before and after I use it. However, it seems to be solid and well-constructed, and for a more rustic or country style it would be lovely. December 10, 2011
Great storage and gray/green color was neutral I needed storage in my dining room and this unit gives me lots,the deep bottom drawers were great for the big salad bowls,crock pot, serving dishes and tablecloths . The small drawers were good for the place mats but I wish they were 1'' deeper. The plate groves on the hutch was not wide enough for my plates/dishes,an other 1/4" would have kept them leaning perfectly . . October 9, 2013
Really Nice I was nervous to purchase something so expensive when I hadn't seen it in person. Its absolutely beautiful, it will be a special piece in our family for a long time. September 3, 2013
Well made, beautiful. The pieces are very well made. I was concerned at first about the color but it can look gray or green depending upon its surroundings & lighting. Ballard was great about promptly sending a replacement drawer that had slight damage. A really good purchase. April 6, 2013
Not what I expected I finally got these servers after a four month delay. One server was damaged in delivery and when I called about a replacement, it would take another 4 mths. Two things. One, so far Ballard and their customer service have been excellent. Very helpful in getting the return generated. Second, these servers come "antiqued". It does not say it in the description. I was expected a smoother, modern finish. Overall, I was not able to get a complete picture of this product as the first box we opened was too damaged to use. November 13, 2011
Product:MK062-Paulette Servers - Set of 3