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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Set of 3 Magnetic Crystals 4.9 5 58 58
Excellent Quality! I bought 2 sets and was pretty hesitant because of the price. They are very high quality crystals, something you would find on a high end chandelier. They attach so easily and look like they came with my dining room chandelier. Highly recommend. August 25, 2012
Couldn't be more thrilled!! Loved the magnetic crystals! They were easy to install and dressed up my chandelier for a shabby chic look! June 21, 2012
So easy to use! Amazingly easy way to embellish a light fixture and add an elegant look. The magnet makes this product easy to try many ways for you to get the look you want. May 28, 2012
Just like in the picture! These changed the look of my dining room chandelier and were very easy to attach. May 21, 2012
Awesome Product! I purchased these crystals for my dining room chandelier, because when I bought it I couldn't afford a crystal one. They are perfect! I added 6 to the bottom layer and they look fabulous. Nobody can tell unless they look very closely that they are magnets. My only negative remark is that they are quite costly if you need a lot of them. Would be nice to have them in smaller sizes for the top layers. May 2, 2012
absolutely gorgeous I decorated my foyer chandelier with about 45 of these crystals and it has improved the appearance 500%!! March 11, 2012
The best idea for dressing up your fixture I purchased this magnetic crystals to dress up my wire chandelier for my dinning room,the combination of plain gray metal and crystals is amazing and I couldn't be happier with my purchase,I think I may add a few more it looks so beautiful. March 8, 2012
The added sparkle my chandelier needed When I was shopping for my chandelier, I thought it was perfect except I wished it had hanging crystals on it. I didn't want a full crystal chandelier since my home is more casual eclectic but just enough to add some fun and a little elegance. When I found these, I was so excited. I purchased 2 boxes of the teardrop shape. The quality is excellent and the magnets are so strong. I was able to move them around on the chandelier to try out different arrangements. The only negative comment is the price. The price is a bit on the high side. The price should either be lower or you should get more pieces in the box. March 2, 2012
Excellent product Excellent product. It went perfect with the chandelier that I had purchased. March 2, 2012
Easy to use, beautiful results! This product is really amazing! The magnets are really strong and the crystals are very high quality. January 6, 2012
This is a beautiful product Beautiful and sturdy ! I want them for all my hanging lights. Adds sparkle and elegance to my home. Easy to use . The quality is excellent too. January 4, 2012
These magnetized baubles added instant glamor! What a great idea! These crystal balls along with the crystal chains, which I also bought, really bumped up the dazzle quotient on my dining room chandelier. We received plenty of oohs and aahs! January 4, 2012
Beautiful in person... hold really well/strong magnets These are great. We added them to 4 chandeliers in our 4 daughters' rooms... the perfect little touch. I love them and so do our girls. They feel like they have diamonds on their lights! People comment on them all the time when they walk into their rooms... January 4, 2012
As pretty as I hoped for The crystal chandelier accessories are beautiful but I learned magnets don't work w brass! So determined to use them, I found a work around, using 91.44m clear filament, purchased at a hobby shop, I tied them to the chandelier. Trimmed closely you do not see the filament in the least and my holiday dinner guests only comments were on how beautiful my chandelier looked. January 1, 2012
Totally worth it! I love this product! I bought one set of chains and tear drop crystals and ordered another set as soon as I put them on and saw how great they looked! They add so much pizzazz to my existing light fixture. I change them up every so often. The magnetic attachment makes them very versatile. November 17, 2011
Neatest thing ever! I had seen magnetic crystals on the HGTV show, "Donna Decorates Dallas". I wasn't happy with the chandelier in my new home. I bought nine of the crystal balls and they transformed it completely. Looks wonderful. I love them! November 4, 2011
Loved it. I wanted to add a little "bling" to my chandelier and this was perfect. Just make sure that magnets work on your light fixture before ordering this product. I tried it on other light fixtures in the house and they didn't stick. November 3, 2011
love these... Put these on ceiling fans to make them look fancier. So pretty,love Ballards!!!! :) October 21, 2011
love this I love the fact that they can be added or removed depending on the look you are going for... going to order the crystal chains as well to complete the look. September 23, 2011
Great crystals! They match my chandelier perfectly (I was replacing a lost crystal), and have a strong hold. September 10, 2011
What a great idea! These are great! Very easy to use and really a nice way to customize your look and add a touch of sparkle. They gave me the casually elegant look I wanted in our dining room. September 8, 2011
Great product The 10th set that I've purchased; looks fantastic. June 3, 2011
Elegant additions Who doesn't want to add a little sparkle to a room? Easy and quick to install, these crystals are elegant additions to my existing chandelier and no one can tell they are "after market"! April 28, 2011
Adore these beautiful crystals. I absolutely adore these and would love to have more. I tried them in different locations all over the house and they looked incredible everywhere. The little magnets are surprisingly strong--a good thing because my cat thinks the crystals are cool, too. March 16, 2011
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