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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Set of 3 Magnetic Crystals 4.9 5 55 55
Adore these beautiful crystals. I absolutely adore these and would love to have more. I tried them in different locations all over the house and they looked incredible everywhere. The little magnets are surprisingly strong--a good thing because my cat thinks the crystals are cool, too. March 16, 2011
Great Item! These are beautiful. I bought 2 sets of drops and 2 sets of chains to dress up a wrought iron chandelier and they look great! I am very pleased with this purchase. Just remember they will not work with brass. March 27, 2014
Beautiful I bought a black wrought iron chandelier from a garage sale and then bought the magnetic crystals on here and they are FABulous, I love them, and my kitchen looks gorgeous now. They are a little pricey and I wish I could afford more, but hopefully they will remain in the catalogue for a long time. I would highly recommend!! March 24, 2014
beautiful!!!!! I love,love these crystals. they look like they came with my chandelier, really, I got the drops formy hemisphere chandelier, they look so sparkleling and dramatic,getting so many compliments.have them over my dining table. So happy i got the drop crystal. March 16, 2014
Excellent quality. I was hesitant to purchase the crystals because of the cost. My chandelier is 5-arm, so I had to purchase 2 boxes. I am glad I did. They look lovely on our chandelier and are just the right amount of sparkle for our kitchen. I highly recommend them-you won't regret it. March 14, 2014
Great add on bling! Bought a set of tear ones to add on a bit of bling to two modern wall sconces that flank a painting. My husband couldn't believe that this little bit of a crystal drop made it look perfect (my wall sconces are bronze wrought iron with a drum shade that has a crystal disc under it). The magnets are very strong. I also bought two sets of the Pendalogue for my mother's chandlier, to give it a lot of bling. It looks gorgeous! March 6, 2014
Excellent Quality! I bought 2 sets and was pretty hesitant because of the price. They are very high quality crystals, something you would find on a high end chandelier. They attach so easily and look like they came with my dining room chandelier. Highly recommend. August 25, 2012
As pretty as I hoped for The crystal chandelier accessories are beautiful but I learned magnets don't work w brass! So determined to use them, I found a work around, using 91.44m clear filament, purchased at a hobby shop, I tied them to the chandelier. Trimmed closely you do not see the filament in the least and my holiday dinner guests only comments were on how beautiful my chandelier looked. January 1, 2012
Magnetic crystal drops Love the crystals! They were better in person then in the photo and so easy to apply! Great upgrade for my entry light fixture. February 3, 2014
Quality product and fair price This is just what my chandelier needed to dress it up a bit. January 29, 2014
Awesome Product! I purchased these crystals for my dining room chandelier, because when I bought it I couldn't afford a crystal one. They are perfect! I added 6 to the bottom layer and they look fabulous. Nobody can tell unless they look very closely that they are magnets. My only negative remark is that they are quite costly if you need a lot of them. Would be nice to have them in smaller sizes for the top layers. May 2, 2012
Couldn't be more thrilled!! Loved the magnetic crystals! They were easy to install and dressed up my chandelier for a shabby chic look! June 21, 2012
I really like these crystals These crystals add just a little something extra that doesn't require a major change. They look really nice hanging from my light. November 30, 2013
Great product The 10th set that I've purchased; looks fantastic. June 3, 2011
Love these! I am so happy I found these! They are beautiful and so easy to install! Now I have to buy more! I am going to add them to my ceiling fans as well as my plain chandelier. October 29, 2013
Very cute I purchased these to dress up the orb chandelier I purchased from Ballard. They are a great little accent piece. Would recommend. October 29, 2013
Gorgeous! I broke down and purchased a set of the drop-shape crystals for the small chandelier over my kitchen table. I hesitated at first due to the price, but I would have spent considerably more than $35 on a new fixture and an electrician's labor. They are absolutely gorgeous, and it only took 1 set (3 pieces) to breathe new life to my small existing fixture! Note: If you have a large chandelier and/or one with multiple arms, one set will probably NOT be enough. The price will add up fast when purchasing multiples...food for thought! October 31, 2012
Classy, fun Good quality, strong magnets, versatile, you can bling any metal fixture. October 13, 2013
Love the Look! I purchased the crystal balls to add a little sparkle to the dinning room chandler and I just love the look!! Planning to purchase the beads next to add just a little more bling!! October 8, 2013
So easy to use! Amazingly easy way to embellish a light fixture and add an elegant look. The magnet makes this product easy to try many ways for you to get the look you want. May 28, 2012
The best idea for dressing up your fixture I purchased this magnetic crystals to dress up my wire chandelier for my dinning room,the combination of plain gray metal and crystals is amazing and I couldn't be happier with my purchase,I think I may add a few more it looks so beautiful. March 8, 2012
Instant chandalier! I LOVE these! My Mother has them and I dragged my feet because of the price. I am glad I gave in, there is nothing else like this anywhere for the same quality. They really transform any light fixture! I put the extra ones in my daughters nursery for a more glamorous look! The magnets are strong and the crystal is beautiful-looks real and natural - like it was made that way! August 5, 2013
magnetic crystals and chains combination I am extremely pleased with both these products. The magnet idea is so clever and you can't tell that they are not part of the existing chandelier. I would recommend to anyone looking to add a little "bling." The only down side is the cost, but still worth it! August 9, 2013
absolutely gorgeous I decorated my foyer chandelier with about 45 of these crystals and it has improved the appearance 500%!! March 11, 2012
Beautiful! I bought the tear drop crystals and the chain crystals. This the best invention (magnetic). They dressed up my 6 arm chandelier. We love it! August 8, 2013
Easy to use, beautiful results! This product is really amazing! The magnets are really strong and the crystals are very high quality. January 6, 2012
Loved it. I wanted to add a little "bling" to my chandelier and this was perfect. Just make sure that magnets work on your light fixture before ordering this product. I tried it on other light fixtures in the house and they didn't stick. November 3, 2011
Neatest thing ever! I had seen magnetic crystals on the HGTV show, "Donna Decorates Dallas". I wasn't happy with the chandelier in my new home. I bought nine of the crystal balls and they transformed it completely. Looks wonderful. I love them! November 4, 2011
Sparkly, well made, fun Love the way this works with my Ballard chandelier. The only negative I have is the price - wish they were a little less or that more came with an order. It will be extremely expensive to outfit my 6 light chandelier with the drops and the crystal beads. July 12, 2013
Better Than Expected At first I didn't want to spend the money...they seemed too expensive for the quantity but the reviews won me over. The reviews are right. What a surprise to find they are worth every penny. Instead of purchasing a new chandelier, we gave ours an updated look with magnetic crystals. June 21, 2013
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