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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Set of 3 Magnetic Chains 4.9 5 16 16
Instant Chandalier! I LOVE these! My Mother has them and I dragged my feet because of the price. I am glad I gave in, there is nothing else like this anywhere for the same quality. They really transform any light fixture! I put the extra ones in my daughters nursery for a more glamorous look! The magnets are strong and the crystal is beautiful-looks real and natural - like it was made that way! August 5, 2013
Better Than Expected At first I didn't want to spend the money...they seemed too expensive for the quantity but the reviews won me over. The reviews are right. What a surprise to find they are worth every penny. Instead of purchasing a new chandelier, we gave ours an updated look with magnetic crystals. June 21, 2013
Just the right amount of bling Just the right amount of "Bling" for my dining room chandelier. Gives off beautiful light refraction when lit. Would prefer if they weren't packaged as a set of three, as I only needed five and have one left over for string of crystals and one drop. Will hopefully be able to use drop on another lamp. January 17, 2013
Beautiful Outstanding, adds just the right amount of bling however you use it. I added mine to a very boring fireplace screen. Worth every penny, I plan on buying more. January 10, 2013
Very nice. Really adds a little something extra to my dining room chandelier. January 8, 2013
Excellent Product This product has great quality and gave me the elegance I was looking for. September 1, 2012
Brilliance I like the magnetic crystals which enhance the chandelier. Am going to order another set to complete the "look" that I want. Just wish the cost was not so high. April 8, 2012
Perfect! I ordered these, as well as the pendalogues, to use on my stairway chandelier at Christmas. They are just right for my purposes, since my chancelier hangs about 9-10' off the floor and getting to it is precarious. Simply "snapping" them on is perfect! My only caveat is to be sure your fixture is not brass or some other material for which magnets won't work. March 1, 2012
Love the sparkle! The magnets on each end are very strong and stay in place! When lights or sun hit the crystals, I love the way they sparkle and release color. February 29, 2012
very easy to use These crystals were great for the holidays and will be for any party. It added a little extra sparkle to my chandelier. They were easy to put on and take off. Once they were on they looked like they were always a part of the fixture. I'm sure to enjoy them for years to come. January 8, 2012
Great product I love these chains. They add just the right amount of bling to the chandelier. I received lots of complements about the new look. January 3, 2012
LOVE! LOVE! LOCVE! I love, love, love this product! So easy and so beautiful! I painted an old brass chandelier and brass sconces then added the crystals and some new shades. Now my dining room has beautiful "vintage" lighting that could not be more attractive! March 17, 2011
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Product:LI072-Set of 3 Magnetic Chains