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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 23 reviewers.
Rated 5 out of 5 by BRILLIANT I absolutely LOVE these crystal chains! I bought them for my chandelier for the holidays, but I think I have to leave them up all year because they're so gorgeous. I would highly recommend them! January 15, 2015
Rated 2 out of 5 by poor quality I was very unimpressed with the quality of this product. Each chain was much shorter than it is depicted in the picture and product information. Even though it is not the quality I prefer I will still use it for a different project. For the quality of this item the price should be at least 50% less than what I paid. I have purchased other crystal products from other stores for less money and higher quality products. September 20, 2014
Rated 5 out of 5 by The magnets on the chains are incredibly strong! I absolutely love the beauty and elegance that the chains have added to my chandelier. I also ordered the magnetic crystals to complete the look. September 18, 2014
Rated 5 out of 5 by Expensive but just what my chandelier needed Like other customers, I debated whether to order these due to the high price. I'm glad I did as they were just what my foyer chandelier needed. January 27, 2014
Rated 5 out of 5 by Look good, strong magnets They do just what they're supposed to do and look just how they're supposed to look. I like the way they catch the sunlight in the afternoon and make my whole dining room sparkle. December 21, 2013
Rated 4 out of 5 by Pretty Bling My new chandelier had a coating on it. The magnets would not stick to the areas where I wanted to place them. I had read in previous reviews that this would might happen, but I didn't think mine would be "one" they wouldn't work on. You have to buy sets of three. I bought two sets, but most chandeliers only have five arms. You should find a packaging for one prism. Even thou they are pretty, and have nice sparkle, I think they are overpriced and what do you do with the extra prism? November 28, 2013
Rated 5 out of 5 by Beautiful update Been eyeing crystal chandeliers for a while but dreading the hassle and cost of an electrician to remove/replace my existing one, especially since it was pricey to begin with 10 years ago. I purchased these chains and the magnetic drops and instantly updated my fixture. Added a touch of glamour and much more reasonably that replacing the fixture altogether. Magnets are strong and super simple to change around for the perfect look. I love these so much will be ordering another set for more glitz! LOVE them. September 21, 2013
Rated 5 out of 5 by Instant Chandalier! I LOVE these! My Mother has them and I dragged my feet because of the price. I am glad I gave in, there is nothing else like this anywhere for the same quality. They really transform any light fixture! I put the extra ones in my daughters nursery for a more glamorous look! The magnets are strong and the crystal is beautiful-looks real and natural - like it was made that way! August 5, 2013
Rated 5 out of 5 by Better Than Expected At first I didn't want to spend the money...they seemed too expensive for the quantity but the reviews won me over. The reviews are right. What a surprise to find they are worth every penny. Instead of purchasing a new chandelier, we gave ours an updated look with magnetic crystals. June 21, 2013
Rated 4 out of 5 by Just the right amount of bling Just the right amount of "Bling" for my dining room chandelier. Gives off beautiful light refraction when lit. Would prefer if they weren't packaged as a set of three, as I only needed five and have one left over for string of crystals and one drop. Will hopefully be able to use drop on another lamp. January 17, 2013
Rated 5 out of 5 by Beautiful Outstanding, adds just the right amount of bling however you use it. I added mine to a very boring fireplace screen. Worth every penny, I plan on buying more. January 10, 2013
Rated 5 out of 5 by Very nice. Really adds a little something extra to my dining room chandelier. January 8, 2013
Rated 5 out of 5 by Excellent Product This product has great quality and gave me the elegance I was looking for. September 1, 2012
Rated 5 out of 5 by Brilliance I like the magnetic crystals which enhance the chandelier. Am going to order another set to complete the "look" that I want. Just wish the cost was not so high. April 8, 2012
Rated 5 out of 5 by Perfect! I ordered these, as well as the pendalogues, to use on my stairway chandelier at Christmas. They are just right for my purposes, since my chancelier hangs about 9-10' off the floor and getting to it is precarious. Simply "snapping" them on is perfect! My only caveat is to be sure your fixture is not brass or some other material for which magnets won't work. March 1, 2012
Rated 5 out of 5 by Love the sparkle! The magnets on each end are very strong and stay in place! When lights or sun hit the crystals, I love the way they sparkle and release color. February 29, 2012
Rated 5 out of 5 by very easy to use These crystals were great for the holidays and will be for any party. It added a little extra sparkle to my chandelier. They were easy to put on and take off. Once they were on they looked like they were always a part of the fixture. I'm sure to enjoy them for years to come. January 8, 2012
Rated 5 out of 5 by Great product I love these chains. They add just the right amount of bling to the chandelier. I received lots of complements about the new look. January 3, 2012
Rated 5 out of 5 by LOVE! LOVE! LOCVE! I love, love, love this product! So easy and so beautiful! I painted an old brass chandelier and brass sconces then added the crystals and some new shades. Now my dining room has beautiful "vintage" lighting that could not be more attractive! March 17, 2011
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Product:LI072-Set of 3 Magnetic Chains

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