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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Set of 3 Initial Ledge 3.8 5 14 14
great detailing I ordered these letter for a window( ledge )in my entrance way above the stairs. I didn't want to put a curtain on the window it would have blocked light from coming in. The window looked so bare BUT once I put the letters on the ledge it finished the overall look. I now love looking at the window when I use the stairs. I have gotten soo many compliments on the exquisite styling of the letters. Have directed all to Ballard Design. Thanks again Ballard for helping me decorate my home. November 21, 2013
Nice quality Love the product but one of the letters does not stand in ledge! (The other 2 stand, so I believe it is suppossed to stand independently of eachother) January 12, 2012
The product was not the quality I expected. The wood used to make this product was not of good quality and it appears/feels unfinished and rough. Too rustic for my taste and for the price. January 7, 2012
Love it! The picture doesn't do this piece justice. It is large and a real statement. I get many compliments on it. Great addition especially for the price! October 8, 2011
Great Personalization Touch Bought this as a couple's monogram and it looks great on a bookshelf in our famiy room. August 31, 2011
Very Cool! I bought two sets of these to put above the window ledge in my sons' office. It makes their workspace feel like theirs and they match some of the other black office items I ordered from Ballard. March 16, 2011
This is a nice looking piece and a great decorative addition to any room in your house. We just love how it looks in our Mud Room. It fits in so well with our decor and defines us perfectly. October 19, 2012
Lovely look. I plan to put my "ledge" above my front door. The only problem is that the letters are a little too wide to properly fit into the slot. I'll just sand them down a little to make them fit. On the other hand, it's probably better that they'll be snug rather than loose. July 25, 2012
Satisfied but take note of the measurements The ledge is great. It has a nice distressed cream color. It was bigger than what I was envisioning, so it didn't fit where I originally bought it for. However I found another great spot. The only issue I have is that the ledge and letters are all separate. You have to slip the letters into the ledge. The ledge groove wasn't cut wide enough to easily slip my letters into, so i chipped a letter trying to squeeze it in. Also the letters aren't securely in the ledge. I think glue would fix the problem, I just haven't gotten around to doing it. February 16, 2012
Nice size Looks great and is a good size for atop a cabinet. March 19, 2012
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Product:AM427-Set of 3 Initial Ledge