Ballard Designs
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Initial Ledge - Set of 3

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Initial Ledge - Set of 3 is rated 3.9 out of 5 by 15.
Rated 5 out of 5 by from Initial Ledge I love my Initial Ledge. I have had many compliments on it. Everyone wants to know where I got it and I tell them. I am sure there will be more orders coming.
Date published: 2014-03-29
Rated 5 out of 5 by from great detailing I ordered these letter for a window( ledge )in my entrance way above the stairs. I didn't want to put a curtain on the window it would have blocked light from coming in. The window looked so bare BUT once I put the letters on the ledge it finished the overall look. I now love looking at the window when I use the stairs. I have gotten soo many compliments on the exquisite styling of the letters. Have directed all to Ballard Design. Thanks again Ballard for helping me decorate my home.
Date published: 2013-11-21
Rated 5 out of 5 by from Very Cool! I bought two sets of these to put above the window ledge in my sons' office. It makes their workspace feel like theirs and they match some of the other black office items I ordered from Ballard.
Date published: 2011-03-16
Rated 4 out of 5 by from Eye catching... Overall I'm very pleased with the purchase. I placed this on my mantle and it looks beautiful in the room. The edges of the letters have a hint of gold to them that goes nicely with my living room wall color. The wood the letters are made from is not very heavy and the workmanship isn't perfect. In our case, the bottom of the right side of an "H" cannot sit level because it simply doesn't fit down into the track. Luckily, unless someone is inspecting closely where the letters meet the track it isn't noticeable. The scroll/font of the letters hide imperfections well. It was a great purchase for the price though, and for an eye-catching piece in a part of the room that won't have much danger of getting knocked over/bumped it is perfect.
Date published: 2012-01-31
Rated 4 out of 5 by from Satisfied but take note of the measurements The ledge is great. It has a nice distressed cream color. It was bigger than what I was envisioning, so it didn't fit where I originally bought it for. However I found another great spot. The only issue I have is that the ledge and letters are all separate. You have to slip the letters into the ledge. The ledge groove wasn't cut wide enough to easily slip my letters into, so i chipped a letter trying to squeeze it in. Also the letters aren't securely in the ledge. I think glue would fix the problem, I just haven't gotten around to doing it.
Date published: 2012-02-16
Rated 4 out of 5 by from Nice quality Love the product but one of the letters does not stand in ledge! (The other 2 stand, so I believe it is suppossed to stand independently of eachother)
Date published: 2012-01-12
Rated 4 out of 5 by from Lovely look. I plan to put my "ledge" above my front door. The only problem is that the letters are a little too wide to properly fit into the slot. I'll just sand them down a little to make them fit. On the other hand, it's probably better that they'll be snug rather than loose.
Date published: 2012-07-25
Rated 3 out of 5 by from Nice size Looks great and is a good size for atop a cabinet.
Date published: 2012-03-19
Rated 2 out of 5 by from The product was not the quality I expected. The wood used to make this product was not of good quality and it appears/feels unfinished and rough. Too rustic for my taste and for the price.
Date published: 2012-01-07
Rated 1 out of 5 by from Poorly made What a disappointment! One of the letters arrived broken and the other letter doesn't sit properly in the groove of the ledge. The quality and workmanship is awful. Thank you Ballard for providing me with excellent service and offering me a full refund. Please think twice before ordering this item.
Date published: 2013-12-10
Rated 1 out of 5 by from poor quality NONE of the letters fit into the shelf groove. This was a gift and I was extremely embarrassed when my friend tried to put it together! Quality control needs to do a better job. Am hesitant to buy any custom item from your catalogue.
Date published: 2014-04-18
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Product:AM427-Initial Ledge - Set of 3

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