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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 14 reviewers.
Rated 4 out of 5 by Cute! I was skeptical that the magnets would actually hold, but they work great over my kitchen table. Both the ghosts and bats are very cute. I'll use them year after year! October 24, 2014
Rated 5 out of 5 by Halloween Bats and Ghosts I purchased these last year and my bad cat knocked one of my ghosts off the light and broke it! I was so mad at him but reordered the ghosts again this year to replace that one. It is a wee bit larger than the previous ones but I love them! October 20, 2014
Rated 5 out of 5 by Cute & different Halloween decoration Ordered the bats and liked them so much that I ordered the ghosts also. Well-made and magnet is strong. Highly recommend. October 10, 2014
Rated 4 out of 5 by magnetic crystals Although the crystals are a little pricey, I love them. They look so cute hanging from my chandelier. I received a lot of compliments on them November 24, 2013
Rated 5 out of 5 by Halloween Magnets I purchased the Ghost Magnets for Halloween and was so pleased with them I wanted to order another set after the holiday. They were sold out, so I ordered the Bat Magnets and am looking forward to hanging them above my dining room table. I was so impressed with the tiny magnets with the crystal beads and the size of the Ghosts and Bats. Thank you for making the holidays even more fun. February 3, 2013
Rated 5 out of 5 by Darling little bats hanging from a metal shade I hung these bats on a metal shade on a side table in our family room. Darling! October 26, 2012
Rated 3 out of 5 by The product was fine but came broker. There is no problem with the product I putrchased but one of the three items came broken and I can't seem to glue it back together. October 8, 2012
Rated 5 out of 5 by Adorable! Ordered the set of 3 ghosts......adorable! Well-constructed and a good size. September 22, 2011
Rated 5 out of 5 by Love these! They are so cute! Just hung them today, a little early for Halloween, but couldn't resist. Now we just need some elves, santa claus, mrs claus, or snowmen for christmas! September 16, 2011
Rated 5 out of 5 by ADORABLE! I ordered the ghosts and they are a great addition to my kitchen light! Can't wait for halloween!!!!!! August 12, 2011
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Product:LI070-Set of 3 Halloween Magnetic Crystals

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