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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Collections &amp New Items
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Rated 4.6 out of 5 by 17 reviewers.
Rated 5 out of 5 by Beautiful chairs I ordered 4 of the Dayna side chairs. I got them today and they look excellent in my kitchen nook. They are very beautiful chairs and are made well. They were packed very nice and they arrived in perfect condition. They are even prettier in person. I was very pleased and excited. I would highly recommend these chairs. December 8, 2015
Rated 5 out of 5 by Can't stop looking at these chairs! I am so happy I bought these - absolutely love them! They look great and I can't take my eyes off of them. Once I have them reupholstered I am going to have to find another distraction for fear of spending hours a day looking at them from different angles. My only thing is that I wish BD would offer their range of fabrics to customize them. Other than that - 5 stars! October 26, 2015
Rated 5 out of 5 by Very satisfied I am very happy with this purchase. The chairs arrived promptly and very well packaged without any damage. They are sturdy and comfortable. I am planning to recover the seats in a different fabric eventually, but for now they are neutral and fit in well. I spilled raspberry jam on one of the cushions and the stain came out easily with water! October 8, 2015
Rated 5 out of 5 by Excellent Dayna Side Chairs I recently purchased the Dayna Side Chairs - 4 to replace chairs to my kitchen set. Very, very happy with the chairs - the way they sit, construction, color - so enjoying them. I bought the cream colored ones and they match perfectly with my glass topped bamboo table. I've never order from Ballard Designs before but after reading about them and their company and their return policy, I decided to take a chance. Will definitely order from them again. September 10, 2015
  • 2016-01-13 T09:24:34.381-06:00
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Product:SD089-Dayna Side Chairs - Set of 2
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