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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 40 reviewers.
Rated 5 out of 5 by Happy with my choice I wanted and needed new dinning chairs in my everyday dinning room..(I gifted my previous family heirlooms to my son - he's happy). I wanted comfort, style, durablity and in budget. Got it! with the "Constance" side chairs. They feel good, look great in the space and go with an odd (old retail store shirt folding table I "found") are light to move around and sturdy. A buddy said "good chairs to sit in for a card game." Hanging in the bistro feel...I like that.I also purchased the "Document Rug" to go underneath the table and bistro chairs - makes a good combo - practical, nice style and in budget. December 28, 2015
Rated 5 out of 5 by We love our new chairs! We love the quality, and design of these chairs. They are very comfortable and just the right size and weight. We have 4 and plan to order 2 more soon. December 22, 2015
Rated 5 out of 5 by Great chairs! Love these chairs. They look great, very comfortable, and very sturdy. They are a great value too December 16, 2015
Rated 5 out of 5 by love them! We bought 4 of these chairs in the weathered oak. Before ordering them, I was worried that they would be too lightweight and wouldn't feel substantial enough, but they are great! We had our first large dinner party with them last night and everyone noted how much they liked them and said that they were comfortable. Although we've only had them for a couple of days, we are extremely pleased and would definitely recommend them so far! September 18, 2015
  • 2016-01-13 T09:25:19.938-06:00
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Product:SD075-Constance Wood Side Chairs - Set of 2
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