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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Constance Side Chairs - Set of 2 4.6 5 24 24
South of France comes to Our Florida home Recently purchases six Constance side chairs in white for our beach house. We loved the off white very slightly distressed finish w beautiful caned seats. The caning is "write washed" for a soft finish. Ordering, shipping and delivery were a snap. No problems, each chair in excellent condition and right on time. They sit beautifully and add just the right amount of Parisian cafe elegance to our Florida beach house. Perfect!! Thanks Ballard Designs. November 25, 2014
Darker than I thought These are very pretty chairs, reasonably comfortable, but their color is darker than they appear on the picture because they have an added black rub (the Chinese habit, I am afraid). The straight chestnut was what I would have liked. It would be easy to do a true chestnut color, so I don't understand why you have to add the black rub over it. I am keeping the chairs because it's such a nuisance to return big items, and also because I hope I will get used to them. August 13, 2014
The chairs themselves are great. I love these chairs. I would have rated excellent if I hadn't received one chair that was broken. Ballard is doing a good job of replacing it in a timely manner however. The packing material with teeny, tiny beads broke in shipment and when opened, the beads were blowing everywhere. I'd recommend different packaging materials. March 27, 2014
Constance chairs Perfect chairs, everyone who see my new chairs wants to know where I bought them. One friend who visited us from Wisconsin is going to order them for her kitchen. March 21, 2014
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Product:SD075-Constance Side Chairs - Set of 2
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