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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Constance Side Chairs - Set of 2 4.6 5 22 22
Lightweight, comfortable, stylish I really like these chairs. We have a small dining room and looked a long time for chairs small enough for the space, shaped for a round table, and stylish enough to work with a lot of antique furniture. These fit the bill quite well--the design echoes vintage bentwood but is simple to work in a modern room. The light weight makes them easy to move and the curved back and slightly narrow seat allow these to nestle snugly around a circular table. The only downside is the cane seat. They are comfortable enough although you wouldn't want to sit on them in short shorts. However, the color on the cane is kind of flat and the style looks obviously machine cut. Fortunately, the seat unscrews so it can be recovered fairly simply. December 12, 2013
Beautiful comfortable chairs, but... I love the look of these chairs. They backs are comfortable too. The problem is the caning on the seats. The caning is fragile and pieces break off. After the first year I noticed significant breakage, and now after having these chairs not even 2 years, I'm going to have to recover the seats. Also even when new, the caning pieces have some sharp edges which can be uncomfortable against bare legs (and will catch on thin fabrics). Disappointing. January 31, 2014
Beautiful Chairs Ordered 6 total on Monday and had them around my table by 10am Thursday.. super fast shipping! The chestnut chairs are a nice rich color that go well with our lightly stained table and other furniture. They seem solidly made and are really nice to look at. The open x-back allows the area to seem airy and not cluttered and the built in cushions are pretty comfortable. I searched and compared these to many others and Ballard had a great price ($225 per 2, free shipping) and the reputation to match. My only gripe is that the little feet that attach to the bottom of the legs are just plastic, which I'm sure is standard, but given the light weight of these chairs on hard wood floors, I'll be needing to upgrade these for more grip to prevent the kneeling kids from slipping and sliding. That's certainly not a knock on the chairs, just personal preference. Overall, great chairs, great price and you can't beat that shipping. December 7, 2012
Just what I was looking for I searched high and low for this chair in the dark chocolate color. After a miscue when two sets arrived in the wrong color, customer service was great in getting the right ones to me. They are well made, great quality and a great deal at the price (I've seen them for twice as much in high end furniture stores). They arrived in lightening fast time, more than well packed ( a bit of overkill on the packing materials) , compliment any decor from traditional to Mediterranean and are very comfortable. Look great around my dining room table. Very happy customer. December 1, 2012
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Product:SD075-Constance Side Chairs - Set of 2