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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 53 reviewers.
Rated 5 out of 5 by Nice style and quality I purchased two Constance Wood Side Chairs. The reason I bought them is that two similar style chairs I ordered from Decorators Collection were poor quality and I had to replace them after a little over one year because the canning on the seats wore out. These are nicely made and they look like they will last for many years. December 30, 2016
Rated 4 out of 5 by Lightweight and beautiful I was looking for lightweight chairs for my kitchen- ordered 6 and they arrived in 2 days. The black is very pretty and really stands out against my cherry floors. The black is slightly distressed, which I don't mind. As they are so light, I worry how they will stand up to use, but I have had them month and so far they are good. One reason I did not give 5 starts is they have a plastic piece on the bottom, but I prefer the felt pads for my wood floors. The plastic is rounded, so it is difficult to stick the felt pad on--don't know how they will stay on in the long run. We tried to remove the plastic piece, but could not without possibly damaging the paint on the chair. December 22, 2016
Rated 5 out of 5 by Love these chairs I have these chairs in my breakfast room. They arrived a few weeks ago and as soon as I unpacked them and set them around my table, I was delighted. I had seen these chairs in a magazine photo display submitted by a home owner. They looked really lovely, so I found them and ordered them from Ballard designs. They are not only beautiful to look at, but very comfortable and roomy. I have used Ballard design in the past and have always been so pleased with the products and the fast delivery service. November 16, 2016
Rated 4 out of 5 by beautiful chair just received chairs-beautiful and solid, mixed and matched colors. will give 5 stars after i've had them awhile and see if they hold up August 24, 2016
  • 2017-01-15 T07:54:19.772-06:00
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Product:SD075-Constance Wood Side Chairs - Set of 2
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