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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballroom Folding Chairs - Set of 2 4.8 5 4 4
Beautiful, sturdy chairs! A Find! My mother bought 4 of these chairs for her small apartment, so she'd have flexibility in seating. They are GREAT! She bought the fruitwood color, which is a nice neutral (bamboo) brown. The finish is excellent. I sat on them at her dining room table for days during a recent visit and they were extremely comfortable and very sturdy. You would never know you were sitting on a folding chair. They don't tip, have a generous seat size and the back is comfortable. They look nice enough to be used all the time as primary dining chairs, and they certainly are terrific to have on hand for extra seating. While expensive, they are stylish, comfortable and very well-made, so I would say they are worth the money. I am considering buying some for myself too! October 11, 2012
Great, sturdy chairs Great chairs that don't look like folding chairs. I ordered the stained finish and was very pleased. Making them with a padded seat and a little taller would make them absolutely perfect! December 13, 2014
Practical and Charming We have a 1930's era small wheeled table with two hinged leaves and needed a couple of chairs for it. Most dining room chairs, though, are too large-scaled for the size of this table, so I got the Ballard folding chairs instead. They're perfectly scaled for this particular table, which is a medium oak colored wood. The chairs are the same tone but also have darker colored points around the "bamboo" nodes, and that picks up the color of our wood flooring, as well as the dark brown furniture that's also in the room. Handy that these fold up and can be put away as needed, too. Very happy with the purchase. November 19, 2014
Spectacular Folding Chairs!!!!!!!!! I entertain a large number of people throughout the year. Have purchase 18 of these thus far, and may I say they have all been gorgeous. Love how I can fold up and store them, when not in use. They look just like the ballroom chairs that you see at high-end function halls. Love, love, love these chairs. Definitely a must have if you like to entertain in style!!!! December 18, 2013
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Product:SG037-Ballroom Folding Chairs - Set of 2
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