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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Jute Cosmetic Bags - Set of 2 3.5 5 13 13
cosmetic bags So disappointed in these bags. I purchased the bags in red. I thought the price was decent for 2 bags, but the quality of the bags wasn't there at all. The fabric is rough, very odd choice for cosmetic bags. Also only one of the bags was personalized? I thought both would be? The bags are lined, but the lining is barely there, its almost like a glue type substance, which makes the bags almost see through. I should have listened to the other reviewers and not purchased them. This is the first bad purchase from Ballard I made :( May 22, 2014
Great for traveling!! Love these cosmetic bags! Great for traveling and could also be used for jewelry. Great material and the personalization gives a nice elegant touch to something so simple. Very functional April 9, 2014
Love it It's cute so naturally I love it. No idea what the longevity of it will be though March 22, 2014
Great price for a great gift... These were a great gift that I gave to my nieces to go with the tote bags I had given them before...they loved them!! March 7, 2014
Both cosmetic bags are not monogrammed I was disappointed that both bags were not monogrammed. January 23, 2014
cute and personal for any age I bought these for my 84 year old mother and for my teenage nieces for Christmas. They are handy and pretty. I did have a hard time with the online ordering, however, as the initialing was hard to figure out so I had to call in the order. The Ballard salesperson was very helpful! January 16, 2014
Junk! So disappointed in the cheap quality of this product that I needed to add additional things to the gift before I gave it. January 11, 2014
Make-up bags The make-up bags look great. I had a problem when I first ordered and I did not receive enough bags but when I called to determine what happened, your representative was very helpful and sent me the next set of bags. Very impressed with your customer service - professional and timely. December 12, 2013
I know you get what you pay for... I purchased this set for my daughter in law for Christmas. I paid to have it gift wrapped but when received they were not. Good thing, because it gave me a chance to see the item. I definitely cannot and will not give her these cosmetic bags for Christmas. They are so pitiful. The only thing they will be good for is when she goes to the beach and she uses them for sunscreen, etc for the children, because she won't care if they get sandy or dirty. I know they were only $19, but gosh, I thought they looked great in the catalog. Don't waste your 'Jackson' on this product!!! December 6, 2013
  • 2015-03-29T08:07:46.265-05:00
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Product:AF100-Ballard Jute Cosmetic Bags - Set of 2

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