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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Set of 12 Style Tacks 4.6 5 58 58
cute and different I purchased the bee tacks to use with the burlap board and they are well made and very cute! October 19, 2012
Cute and fun Bought these cute and fun style tacks to go with the post board I bought at Ballard Designs. They are strong enough to go through invitations and tack to the board. September 21, 2012
Super cute! I love the tacks. I also just bougt a bulletin board at the Ballards Outlet. I am looking forward to using the two together. August 30, 2012
Spiffy way to pin Style tacks are an easy way to add flair to your cork board! August 1, 2012
Excellent quality and style I ordered these as a splurg when I got my cork bulletin board. I thought my husband would laugh at the bees and instead he loves them and asked me to order more. They are the perfect compliment to my beautiful Ballard bulletin board. May 16, 2012
Very decorative A little smaller than I thought they would be, but still good quality and very stylis. May 31, 2012
So BEE it! I fell in love immediately when I saw the bee tacks! They are absolutely the most perfect thing to add a little pizzaz and garden flair to my message board. They are sweet as honey! April 29, 2012
Adorable! I purchased the bee set. Absolutely adorable! Can't wait to use them! April 19, 2012
Love them They look great on my cork board. I'll probably order more March 25, 2012
Cute! I've wanted these for a long time and finally received them as stocking stuffers at Christmas. They're so cute. Although the eiffel towers are a little small they are still adorable. Both sets have great detail. So glad these cute but practical little tacks are mine now. December 26, 2011
more beautiful than practical I ordered both the fleur de lis and Eifle Tower designs. They look beautiful but were difficult to pull out and put into the bulletin board due to small size and shape. The edges of the fleur de lis especially are kind of pointy and flat, making it uncomfortable to grab. You have to get your finger nail under it to pull it out. Thicker, rounder edges would have been better. October 22, 2011
Tres mignon! The tacks are cute and feel solid enough to hold up to regular use. Some of the legs on the Eiffel Towers are not straight. Perhaps it was done intentionally to give them an older look. Regardless, both styles are very cute and look great on the wall. December 21, 2011
Love the size! The little Nepolianic bee tacks are about life size and very attractive. Perfect gift for an apiarist! February 5, 2012
Style and functionality I purchased the fleur de lis tacks for my new message board in my kitchen. The tacks are stylish and very functional. A great product! January 5, 2012
I feel so vogue I am using these French chevron tacks with my small burlap/nail head message board. Very chic! Really dresses up my office area. Now, if I could just keep the desktop clean..... December 15, 2011
Beautiful Bees! I absolutely love the brass bee tacks. They are so much nicer than standard tacks. They make my cork board much more stylish and they are very good quality. November 10, 2011
nothing special for the price i expected more, honestly. they don't slide easily into the board and are very small... November 19, 2011
Beautiful! The depth of the pins is a bit too long for the depth of the cork board I ordered to go along with them. So my papers do not rest snugly against the board. But they are fun and beautiful! May 14, 2011
Sturdy and Classy Push Pins Flat thumb tacks are a thing of the past. These classy tacks are sturdy enough to hold several pages or thick cards. They look great and evoke memories of Paris as I put up reminders of past trips past and tickets for future trips! March 16, 2011
Very charming These bee tacks are very charming, excellent quality and exactly what I was looking for. July 11, 2011
Beautiful detail and quality. Beautiful detail and quality. They will be a beautiful addition to my daughter's wedding. June 30, 2011
Unique design I love the design and accents. I'm using them on my message board I made with wine corks in a picture frame. They are the "icing on the cake". I love Ballard Designs! March 31, 2011
Fleur Tacks I like them very much, however I expected them to be bigger. They are regular tack size. June 1, 2011
Bee push pins I purchased the bee pins and they are well made and very cute. They are quite heavy. They work well on a cork board. March 29, 2011
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