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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 42 reviewers.
Rated 5 out of 5 by Drywall Solution After trying mollies, hooks and other hardware to hang a heavy mirror and failing, I thought what have I got to lose with trying these Power Hooks? They are excellent! It worked like a charm and the mirror is up! I would use these for smaller art work as well. Well worth the money. February 29, 2012
Rated 4 out of 5 by Works great! Easy to install. Great for hanging heavier objects without worry. February 21, 2012
Rated 5 out of 5 by Wonderful solution! I am not surprised that Ballard sells these wonderful hooks. I purchased them years ago elsewhere, and have a hard time finding them! They are THE solution for hanging heavy mirrors and pictures into drywall. I have been using them for years and can attest to the fact that they hold up very heavy items safely - the force of gravity actually helps secure them. (They do not work well for frames that have the catch at the very tip top in back, because this hook will show above the item, but I have successfully attached a different catch for those times). January 26, 2012
Rated 5 out of 5 by Easy to use I am very glad that I got these hooks to hang a large mirror. I bought the 3 piece grand palais mirror through Ballard and these hooks work great for hanging it. Easy to get in the wall and very secure once in there to hold a something heavy on the wall. January 10, 2012
Rated 4 out of 5 by The product works as advertised. Needed to hang a beautiful quilt given me by my sister. The hook was perfect. The hole I made needed to be a bit larger because it was difficult to insert the hook. The hole is a little messy but is up high and out of sight. Quilt is still hanging! January 3, 2012
Rated 5 out of 5 by Perfect Power Hooks I needed something to mount a very heavy jewelry armoire without the need for finding studs and these power hooks not only look fine, but handle the weight. I recommend them for those items you want where they look best, not just where wall studs are located. September 11, 2011
Rated 5 out of 5 by The hook was easy to mount and securely holds a large mirror. The power hook was easy to use, simple to mount, and securely holds the 30" wide mirror we hung. July 5, 2011
Rated 5 out of 5 by This product is great! These are perfect. Second time I've ordered them. My huge mirror from Ballard Designs looks perfect on my wall. Yes, these hooks handle the weight! I've been telling my family about these hooks & no one can believe I did my wall hangings all by myself. These hooks are great! April 17, 2011
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Product:WB022-Set of 12 Patented Power Hooks

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