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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Set of 12 Patented Power Hooks 4.5 5 39 39
Made hanging a very heavy mirror so much easier. While ordering a heavy mirror, it was recommended to use Power Hooks to hang it, so I ordered them also. We used 2 for the mirror just for extra support, but one would have worked fine. They're easy to use, and do not destroy your wall like some heavy-duty hooks do. The large, heavy mirror took minutes to hang, and is well-supported. March 16, 2014
All I can say about this product is that it saved my marriage. When I purchased your Grand Palais Mirror set, and my husband saw how large and heavy each piece was--- he thought no way we were going to hang these mirrors in our dining room. We purchase some hooks at Lowes but they came up short with the holding and installing these mirrors. So when I saw that others had success with these hooks, I thought why not since we may need to hire a contractor to hang ours. But they were a dream come true. Not only did we NOT have to hire, another person but we as seniors were able to hang them ourselves after careful measurements so that they would all line up properly as they were designed to do. KUDOS for these hooks and for Ballard Design for having them available for this purchase and or other heavy items to be hung. Thank You, Our mirrors look SUPER on our dining room wall as anticipated, in their gold finish. March 6, 2014
Gives me ease of mind. We hang many mirrors and pictures for clients and some of them are quite large and heavy. I've used these in the past and just ordered more. I know when we hang something large/heavy with these that it will be secure and be placed where I want it, not just where there is a stud. They are also attractive enough to be exposed above whatever I'm hanging if the application warrants it. February 19, 2014
Nice to have a strong hook that doesn't require a stud placement These hooks are pretty by design, and the idea of them seems great, but the problem we had was that the plaque part of the hook that sits flush with the wall is kind of tall and so it stuck up above the piece we were hanging (a Ballard 3-Piece Mirror) once it was placed on the hook, so we couldn't use them. January 8, 2014
Where have they been all my life! My husband echoes the same feeling. They are amazing. Do not hesitate to buy or shall I say, be more wise than us! It took us "forever" to order them and we are in our 60's...! Dumb! November 13, 2013
Amazing and strong hooks The hooks are pure genius. They hold very heavy frames or mirrors even in drywall. They are simple to install: just poke a punch, large nail, or small screwdriver blade through the drywall and then slip the hook in. It is so simple. I looked everywhere for these hooks and finally found them. My sister had given me 2 of them years ago and I used them to hang heavy picture frames. When I went looking for more of them online I couldn't find them anywhere. I finally looked on Ballard's website and was thrilled to find them here. I bought 2 bags of 10 hooks so that I never run out. P.S. my nickname is not really jannygirl but that is what gets displayed in the review and I can't change it. November 3, 2013
doesn't work with all suggested pairings... the hooks are exposed for about a square inch, so in order for them to be hidden by the item you are hanging you need to ensure that the hooks/d-rings/eyeletes are an inch down and in. Not the case with all Ballard products and there's no way to know without ordering (customer service won't have that info). Do NOT buy. November 3, 2013
Solid construction I wish I could have used these for my intended purpose, but was unable to since I have an older home with lathe and plaster. If you have drywall,these hooks are easy to use and don't damage the wall as much as a molly does. However, if you don't have drywall, you will most likely not be able to use these. With regard to the quality of the hooks, they are solid. October 9, 2013
It didn't work for me.... I bought 4 mirrors so I purchased the hooks too. My handyman installed the mirrors and tried using the hooks but they didn't work w cement wall. I've saved for use on a different wall in the future. September 4, 2013
So Simple, So Strong ! Easy to use and holds heavy items. I used it for the Portifino Mirror and it looks great! August 25, 2013
Sturdy and pretty Works well as described - just know it will NOT work if you hit a stud! (Yeah - Murphy's law in action for me!) be sure to use a level if you are using multiples. Looks attractive on pictures where it shows. July 31, 2013
Greatest thing since sliced bread These hooks are wonderful. My husband and I have always hated hanging anything but these make it easy. Even my contractor was impressed. Used them with the Audry mirror and it was a snap. I will never be without them again. Thank you for offerring them. Great bargain. The Audry mirror went in a newly renovated master bath hanging vertically and it was a beautiful finishing touch. We used the packing cut out as a template and hanging was easy. It is just beautiful. Definitely recommend June 5, 2013
Great! These hooks made it super easy to hang the sunburst mirror we purchased along with it. Thanks BD!! May 26, 2013
Attractive, heavy duty hook. We bought these hooks (as recommended in the catalog) to hang our new large "Audrey" mirror. There was immediately no doubt the hooks were the right choice. I look forward in using them to hang other large pieces around our home. Attractive, heavy duty, hook! May 18, 2013
very convenient Solves many problems in choices of where things can be hung April 18, 2013
Love these! So easy to use. Now I can hang heavy items by myself. Thanks again Ballard. March 31, 2013
Perfect! These hooks were easy to install and work better than we expected. We hung a large heavy mirror with them and it now sits nice and flush on the wall. March 24, 2013
Easy and solid. Used two hooks to hang a 170lb mirror. Installation took just minutes. We used an awl to create the initial hole for the hook and with a firm, upward push, my husband was able to rotate the hook into place. The only hole in the drywall was the one created by the awl. Same procedure for the second hook and, wallah, mirror hung in 5 minutes. February 26, 2013
12patented power hooks I bought these to hang my large Audrey mirror in a bathroom remodel. The contractor commented on how easy they were to use and how nice the mirror looked in the bathroom. It went up very fast and easy. Fast shipping and very we'll packaged. February 24, 2013
Nice device We ordered these hooks to hang some heavier paintings and mirrors. They do work. Only complaint is that installation causes some damage to finished dry wall. December 29, 2012
I am impressed I am impressed with these hooks. They not only look good, but work well. I am glad that I purchased them. December 15, 2012
They actually work! When I first noticed these hooks I wasn't sure how they could possibly hold up my almost 100 lb. mirror, especially since there were no studs located where they needed to go. I had gone to the hardware store but couldn't find anything like these so I decided to purchase them. To my surprise they were simple to install and that mirror isn't going anywhere now! These were a great purchase and price too! Thanks Ballard! September 3, 2012
Exactly what I was looking for! These hooks are beautiful! I purchased a wall hanging in Rome that required a hook for it to be hung. Obviously I needed something decorative since the hook would be visible. These hooks are the perfect solution! August 31, 2012
Pow Wow! One down a few to go, but without this hook I had few options to hang my favorite mirror. When other say easy, believe it. Took a minute and a little elbow grease to get it all the way in. My method was to drive the first straight part in, then pull it out a bit and drive it in again at a slight upward angle ( you will see once you try it, getting the second flat bit in is a little harder). Happy to take other's solutions, but that was mine. Also, Ballard could help with some mirror hanging instructions and solutions beyond just selling the hooks. July 8, 2012
Easy to use; attractive; seems to work as advertised. I thought I'd give these power hooks a try. I'm glad I did. They are easy to use & seem to work great. July 8, 2012
So easy to use!!!! I was worried about hanging the mirror we bought as it is pretty heavy and my husband is not what I would call handy. These made it so easy to use and I love them! May 10, 2012
very easy to install didn't think the product would work but it was great. two are holding up a large mirror and took minutes to install. highly recommend April 29, 2012
Drywall Solution After trying mollies, hooks and other hardware to hang a heavy mirror and failing, I thought what have I got to lose with trying these Power Hooks? They are excellent! It worked like a charm and the mirror is up! I would use these for smaller art work as well. Well worth the money. February 29, 2012
Works great! Easy to install. Great for hanging heavier objects without worry. February 21, 2012
Wonderful solution! I am not surprised that Ballard sells these wonderful hooks. I purchased them years ago elsewhere, and have a hard time finding them! They are THE solution for hanging heavy mirrors and pictures into drywall. I have been using them for years and can attest to the fact that they hold up very heavy items safely - the force of gravity actually helps secure them. (They do not work well for frames that have the catch at the very tip top in back, because this hook will show above the item, but I have successfully attached a different catch for those times). January 26, 2012
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Product:WB022-Set of 12 Patented Power Hooks
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