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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Set of 12 Hanging Label Holders 4.6 5 70 70
Good quality, great look These hangers are exactly as pictured, and are good quality, heavy metal. Easy to cut ribbon to thread through holes; easy to cut card stock to make labels. (Since the edges get covered by the holder, doesn't matter if they aren't perfectly cut.) These look great on fabric bins in my art room and ones in my pantry. May 18, 2011
Decorative & Fuctional Great purchase to organize storage baskets in a decorative way. Wish a label template was provided with the label holders. March 16, 2011
Returning them.... Although shown with a card insert and ribbon hanger in the catalog, you only receive the metal tag... you get to find and cut your own inserts and ribbon. Who has time for that? Cute idea, but poor execution. March 16, 2011
needs improvement Here's why I am confused... I have been conveting them for some time and finally ordered Ballards hanging labels as I am a basket hoarder. However,I am surprised that Ballard would ship such an item with out the label insert...I had to find a sheet of heavy cardstock and cut my own labels to size to slide into the metal hangers. Also,it did not come with any string to hang them. Luckily I am a crafter so I happened to have thin cord that would fit through the hole of metal labels and strong enough to support the weight. These labels are quite nice and not cheap and should come complete. I was confused and surprised that Ballard would leave the customer hanging like this...pun intended.(a dozen precut 12"strings and sheet of perforated paper inserts should be included with this product) July 4, 2012
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Product:AE208-Set of 12 Hanging Label Holders