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Special Order Ships
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Product Reviews
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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Furniture
FINISH: View larger More views Email a specialist OVERVIEW specifications Supply your own fabric /webapp/wcs/stores/servlet/COMShopFabricsView /webapp/wcs/stores/servlet/COMShopPricingView COLORS: Show All All Patterns All Types All Grades For fabric names and description hold mouse over the swatch. * Refine Your Fabric Choices: PATTERN TYPE GRADE FABRICS Size FABRIC: ORDER A FABRIC SWATCH Please Select a ADD TO CART TELL A FRIEND ADD TO GIFT REGISTRY Quantity *Actual fabric colors may vary from web representation based on individual monitor settings.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Need help with your order? Call 800-536-7551 PRINT YOUR SELECTION You have added a swatch of {0} to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing).
Ten swatch maximum.
{0} Services per unit {1} 04-Threshold Delivery,60-In Home Delivery,33-Oversized Delivery,ESB60-In Home Upgrade
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Serena Bench
Overall rating 
3 / 5
3 / 5
Open Ratings Snapshot
Rating Breakdown 1 review
5 stars
0
4 stars
0
3 stars
1
2 stars
0
1 star
0
0 out of 10%of customers recommend this product.
1
1 A comfy perch for the living or dressing room or paired at the foot of a bed. The solid beech wood "X" frame is crafted in Italy and meticulously hand finished in multiple layers to achieve rich depth of color. Serena Bench features: Double self-piped edge Comfy fiber-wrapped seat Upholstered in the USA Doweled & glued for added strength
Overall rating 
3 / 5
3 / 5
Open Ratings Snapshot
Rating Breakdown 1 review
5 stars
0
4 stars
0
3 stars
1
2 stars
0
1 star
0
0 out of 10%of customers recommend this product.
Product ReviewsReview This Product
Overall rating 
3 / 5
3 / 5
from Buffalo, New York
No, I would not recommend this to a friend.
Beautiful but, a little wobbily.
PostedJune 13, 2011
This is a beautiful bench, but when you sit on it; it wobbles a little ( front to back). Not a bench meant for a lot a use. I bought it for a dressing table stool and I am not sure how it will hold up.
+6points
8of 10voted this as helpful.
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