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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Seagrove All-Weather Indoor/Outdoor Rug 4.4 5 64 64
Great rug! Love it. beautiful and durable. Comfortable for bare feet! April 4, 2012
Damaged goods my large rug arrived with a damaged edge that I found when I unrolled it. Like the rug but this company needs better quality control on their products as it is too big a hassle to repackage a large rug to ship back for replacement. September 7, 2011
Very pleased. The 5x8 looks wonderful under my kitchen table and the matching runner really makes my kitchen look upscale. I added a pad under each that keeps them in place and adds comfortable cushioning. The only reason I did not give it 5 stars is the corner of one rug has a slight color defect in the weave. Not troublesome enough to return it. April 3, 2011
I love the colors and design in this rug. Ballard Designs' rugs are wonderful! I have purchased indoor/outdoor rugs for my kitchen, which is a high traffic area. It's the truth, that you take the rug outside and wash with soapy water and a hose and then let air-dry! Great, quick clean up! June 15, 2011
perfect for our needs This product looks great on my deck..nice color and pattern dries very quickly. Even order one for a runner in a motorhome. June 21, 2011
Great indoors with my 2 dogs & one cat! the patterning on this rug hides all sorts of issues created by my 2 young dogs & cat. Much better than the plain sisals I have had before. March 16, 2011
Beautiful design and great quality! True to size and color, this rug is perfect for our entryway. Love it! April 10, 2011
Can't beat it for the price! I am using this rug in my dining room - I took a chance on the color because I knew I wouldn't spend the money to send it back, but thought for the price it was worth the gamble. I am glad I did! The red color was exactly as pictured and it couldn't have matched the existing red in my room better if I had it custom made. Again, we're not talking top of the line, but for the price, the quality is very good - it has been down for two days and has mostly laid out - very minor ripples remain which I assume will eventually disappear. The best part is I don't have to worry about spills, etc., can wash it when needed, and still have a pretty rug anchoring my dining room table/chairs. February 25, 2013
Love this rug. I bought this in blue for in front of my kitchen sink. I recently spilled marinara sauce on it while cooking. I was doubtful that I could salvage the rug, but a quick hosing down and it was good as new. I am now ordering a larger one for my deck. April 8, 2013
Love it! Buying it again. I had this rug in my home office for a number of years. When I moved it went to the porch. I sold it in a garage sale when I moved again. Now I am buying again for my lake house. I love this rug! March 3, 2013
Very Durable I purchased this rug for under my dining room table and so far it has held up to two boys and 2 cats. Easy to clean, looks fabulous and is much softer than I would have imagined for an indoor/outdoor rug. December 7, 2011
Color off. The color was darker in the catalogue than in reality. Had I known, I would not have bought it. November 24, 2012
pleased with rug I am very pleased with my Seagrove rug. I'm using it my living room of all places! With children and pets it is comforting to know that a spray with the garden hose is all that is necessary when the inevitable spill occurs. The colors are true. It looks great, and feels almost like jute. September 23, 2012
Won't stay in place! I bought these to go in my kitchen, but they do not have any backing on them, so they will not stay in place. I cannot use them indoors or out, as they slide all over the place. I am planning to send these back, as I cannot use them! September 19, 2012
Solid piece with good functionality The piece arrived very quickly and is much more solid than I expected. The two drawers hold quite a bit. I can easily fit a phone book in either drawer. The only negative I see is that the drawers don't glide open very smoothly. I had looked extensively for a slim console with a closed lower portion and couldn't find anything anywhere else. This fills my need for something near two doorways that doesn't protrude too much. Yet it's still big enough to hide the internet modem and cable receiver that now come in through my phone line and require a bunch of ugly wires. My husband easily drilled a hole in the back of the piece to allow for cord management. Problem solved and it looks so nice, too! March 20, 2011
Seagrove, indoor-outdoor rug Was attacted by the sale price and ordered the first all-weather rug our kitchen. When it arrived, we determined we needed a second accompanied runner, so we ordered that, as well, and are extremely happy with the color and quality of both. May 9, 2012
Outdoor Rug I love the rug, however, it has been a month and it still curls up in spots. Really bothers me - I have tried everything to no avail. April 30, 2012
This rug is exactly what I was looking for. There is very little clearance under my front door so I needed a rug that was thin enough to allow the door to open and close easily. The rug was a perfect fit and the pattern and color were just like the picture online. I was also looking for something that would be easy care and this rug fits the bill. October 9, 2011
Fabulous Rugs My second all weather rug from Ballard and both are great. They look nice and all you do is hose them down to clean. No color fading at all. Many indoor/outdoor rugs are cheezy looking; these are very pretty and the prices are comparable to other sources. September 24, 2011
happy with product thought it would be hard and scratchy, but it is softer. i really wanted a real red. it not exactly red but more of a barn red. still blends and like the fact i can take it outside and rinse it off and bring it back in! September 26, 2011
This product is great I placed the rug on my front porch and it enhanced the appearance significantly. The material is great and it is so easy to remoe debris with just simply washing with the water hose. The rug also dries quickly. I have had more compliments on my front porch than ever before. It definitely gave me the pop I was seeking! June 9, 2011
Perfect! both my front and back doors are close to the floor, so I can't get high-piled rugs. These are perfect! They are very flat, look beautiful and are a breeze to clean. I get lots of compliments on them. Also plan to get a large one for my patio, which will really transform the space. Love these rugs! June 9, 2011
great product at a great price I looked several places for a rug for my covered patio in muggy ol' Florida and this one really works well. It's beautiful, holds up well even in the very wet weather and adds a great look to my lanai. I'd recommend it, definitely. May 10, 2011
I would order this again! The rug is beautiful and is wearing very well. It does not show any dirt at all! It vacuums easily too. I bought three of these rugs, two are infront of two entrances, and after this awful New England winter (2011) we just had, I would say the rugs held up amazingly well. March 16, 2011
Love the color choices and the fact that it is round. This is my 2nd time buying this outdoor rug. It held up well for many years but finally my cats won! It was a chance to get it in a new color. It's hard to find a round outdoor rug and I love this one! May 25, 2011
This rug is very durable! I love this rug. Colors are great and it holds up well to all of the foot traffic I have coming in and out. The price was very reasonable and I love that there were so many sizes to choose from. April 28, 2011
Outdoor mat Had for 1 month. It's doing well. I can't wait to see what it will look like next year. July 9, 2011
It works and provides a great splash of color! Great for front door entry. I really enjoy the splash of color. I recommend an outdoor slip pad underneath for added grip. Great value. May 8, 2011
Love the washible feature, my dog already tried it out! My puppy has already shown me how easy it is to take outside and just hose off. Love it! June 14, 2011
Great looking, excellent quality rugs! We purchased 2 rugs, one to go under our patio table and one to place in front of our grill. Very pleased with the look and quality, expensive looking, but at an affordable price. March 16, 2011
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