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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Seagrove All-Weather Indoor/Outdoor Rug 4.4 5 66 66
Absolutely gorgeous rug I have several of Ballard's indoor outdoor rugs, but this one by far is my favorite! It is very comfortable to walk on, but the beauty of it by far surpasses them all. September 12, 2013
I love my new rug I purchased the round 7'10" Seagrove rug in red to place under my round kitchen table. Although it states the color is red it's more like terra cotta, which is the color I wanted. The one concern I had was if my chairs would easily move on the rug. Chairs move just fine! If you're worried about how the rug will feel with bare feet, don't worry, it feels just fine. July 31, 2012
Lovely Brick Color but Scratchy I purchased this to fit under a large log-holder near my fireplace. I needed something to protect the carpet underneath from the heavy logs, and I wanted it to look nice. This rug fulfills both functions. The curling of the ends wasn't a problem... I just curled them backwards, and the ends flattened. As another reviewer mentioned, the red is a great brick color (not purple or burgundy). The background is much less yellow than depicted in the website photo... it's more of a natural or pale sand color. Very pretty. The pattern holds it own and looks nice without overpowering my other decor. It's interesting to look at; it doesn't fade into the background, but it's not over-done, either. If you happen to notice it under the logs, it has a little surprise element, and your impression is, "Oh, nice." My only argument with the rug is that it's rather scratchy. If you're putting it in an area where children will be playing on the floor... I would get something softer. November 29, 2012
Love this rug! This was my first time ordering a rug and I couldn't be happier. I ordered three 2x3 in the chocolate for in front of the kitchen sink, back door and garage door. I've had them for about a week now and so far so good. It's not rough or scratchy on bare feet. In response to it curling up, all rugs are rolled for transport and will curl at the tightest end. I just rolled it the other way, easy fix and flat now! Vacuums easy and I can even go longer cause you don't see crumbs, grass etc. plus can't go wrong with the sale price...thanks Ballard!! February 4, 2013
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Product:RR612-Seagrove All-Weather Indoor/Outdoor Rug