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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Seagrass Rug 4.2 5 115 115
Neutral tones harmonize with everything This is the perfect rug to add a casual and fresh look to almost any decor. The neutral tones harmonize with everything and the seagrass scent is pleasant. The green border is a muted celery green. November 25, 2012
Seagrass Rug The quality is excellent. Order with the Black Trim, looks great in our guest room. I love shopping @ Ballard designs, always am pleased with their merchandise. December 22, 2014
This has been a difficult product. The rug simply will not lie flat. It arrived tightly rolled up. I have spent over 3 weeks trying to get it to relax and lie flat. Right now, I have a ladder standing on it. I've put chairs, pots, just about anything heavy to try to get the edges flat, but to no avail. December 22, 2014
LOVE this rug! Wish I had bought it sooner I purchased this rug for my living room and my only regret is that I had bought it sooner. I have seen this type of rug in high end local furniture stores at more than double the price. I waited until the rug was on sale at Ballard and purchased it at a great price. It's sturdy, good looking, and a great neutral backdrop for the room. I had read other reviews that said that it is very pet friendly and I can now agree with that, as my dog threw up on it only a few weeks after I had purchased it. It left a dark stain on it for a few days and I feared that it was ruined but I then realized that it was only wet. Once it dried, you couldn't see anything at all. I love the fact that it has "gripper" backing so that it doesn't slide. I will definitely be purchasing this rug for other rooms in my house. November 13, 2014
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Product:RR487-Seagrass Rug
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