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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.3 out of 5 by 150 reviewers.
Rated 2 out of 5 by It is orange! The rug is well made but the color is off. It does not look like the one in the picture or in the outlet store. The natural seagrass is a light orange. My daughter described it perfectly by saying it looked like it had a bad spray tan. I had to return it. March 19, 2014
Rated 4 out of 5 by Smells? I ordered the rug recently and it took about a week to finally roll out all the way and settle down. Love the look and quality but it has made our entire downstairs smell terrible!!!!!! Has anyone else had this problem? March 15, 2014
Rated 5 out of 5 by This has been a great rug! I just looked up when we bought this rug and was shocked to realize we have had it almost 7 years! We have the brown bordered 9x12 rug in our dining room. The seagrass feels nice under foot, and the weave is... well, it's seagrass after all so expect exactly what nature provides. Our rug has held up extremely well, and we have 2 very naughty cats (pumas?) Maybe time to order some for another room? Hmmm... March 5, 2014
Rated 3 out of 5 by It’s okay It looks fine from afar, but on closer inspection, it frays a little and sheds. It has taken a long time to settle from being rolled. It is near another brand’s seagrass rug, and although I paid more for that rug (a long time ago) you can’t compare quality. You get what you pay for with this rug. March 5, 2014
Rated 5 out of 5 by Love it! I was looking for a rug for my kitchen area. This seagrass rug works perfectly and it is easy on bare feet! February 20, 2014
Rated 5 out of 5 by Met our expectations Its kind of scary buying a rug online, but I figured that at least I knew what seagrass was and Ballard Design had a good name. Thank goodness I was right on both accounts. The rug looks great! I only wish the picture would have captured the detail better. February 13, 2014
Rated 5 out of 5 by Attractive rug, great texture I ordered two of these rugs and they arrived very quickly and neatly packaged. They are a very nice, textured woven rug. The color is exactly what I picked out of the catalog. They look richly woven. I am 100% pleased with my purchase. January 29, 2014
Rated 5 out of 5 by Great Rug I bought the 9x12 in sand. It looks so pretty. I highly recommend buying one if you are thinking about it. January 26, 2014
Rated 4 out of 5 by Seagrass rug - bark 6'x9' Very happy with quality, look of this rug for the price... December 16, 2013
Rated 1 out of 5 by Disappointing I bought this 3x5 seagrass rug as a replacement for one that I had for years just inside my front door. The rubber backing had begun to disintegrate so I wanted to replace it with something that was as close to identical as I could find. I looked at some on other websites but chose to order from Ballard because I thought the quality would be superior to the ones that I saw at lesser prices. Wrong! The weave of this rug is coarse and has fibers sticking up in places. I'm very disappointed in the quality and I know I'll have to replace it sooner than I would like. It was just too much trouble to send back. I also bought a sisal runner that I am not happy with. November 27, 2013
Rated 4 out of 5 by Product s exactly as pictured The Seagrams rug is a great addition to our sunroom. The color is as pictured in the catalogue. The rug also cleans very easily; our dog got sick and we were able to clean leaving no stain. The only negative thing I can say is that the edges of the rug are not perfectly straight, but it is not too noticeable. November 21, 2013
Rated 5 out of 5 by Highly recommend! Very pleased with the quality, durability and appearance. Looks perfect in my casual dining room. Highly recommend! November 16, 2013
Rated 5 out of 5 by very durable i purchased one of theserugs two years ago for my front entrance. gets lots of traffic and still looks great. just purchased another for a lake cottage. love the gray binding. November 15, 2013
Rated 3 out of 5 by Love the color but.... It appears that in several places, the fibers are coming apart. Makes me wonder if it's going to hold up for the long run. November 3, 2013
Rated 5 out of 5 by SeaGrass Rug I ordered the seagrass rug trimmed in black for a hallway. It looks great!!! This is a split level room with the hallway looking into the living area. The black trim is very pleasing to the eye. There is a lot of traffic on this rug and it is holding up very well. I shopped for a long time before buying this rug. Always looking for a "treasure" at a reasonable cost and I found one! Almost forgot...the latex backing is great. October 18, 2013
Rated 2 out of 5 by Seagrass Rug The first rug I received, was woven so tightly that the wrinkles never completely went away from the binding. Also, the sea grass was coming apart all over the place. The second rug was, not perfect, but better. For the price, I recommend this rug, although you will definitely need to inspect the rug. October 6, 2013
Rated 5 out of 5 by Great color and form Bought two, one for living room, one for kitchen. They are very classic and good looking. Easy to clean. I would recommend them, especially in Florida with our relaxed lifestyle. October 6, 2013
Rated 5 out of 5 by Great rug! Love these rugs. No issues whatsoever. They look beautiful and go with everything. October 5, 2013
Rated 5 out of 5 by Love my new rug! This seagrass rug is just what I needed in my dining room area. It is expansive; coverage is just what I was looking for to protect my wood floors! Neutral tone is perfect accent! Natural look is lovely and minimizes conflict with style. Great value for price! September 27, 2013
Rated 5 out of 5 by Love my rug the rug totally updated my living room. love it and the quality is terrific. September 22, 2013
Rated 4 out of 5 by Nice floor covering This product arrived with a strong odor but that soon dissipated. Definitely adds texture to a room, and fits in well. Nice finish to a sleeping porch. July 11, 2013
Rated 5 out of 5 by Great rug, great price! This is a terrific rug, very durable and does NOT shed all over. Very happy with this product. June 6, 2013
Rated 4 out of 5 by Very stylish I placed my 3x5 rug by the kitchen door and it looks great! Love the basket design of the sisal and the black border -goes well with my black kitchen granite, very designer looking! Thinking of another rug for other areas of my home with a lighter border. March 29, 2013
Rated 5 out of 5 by Very pretty and high quality I ordered this 8x10 rug with the khaki border for my family room. The quality is high, the weaving is top notch. The rug smelled so fresh, like seagrass and I really enjoyed that for awhile. While it is not a plush rug, I knew that when ordering. I enjoy the feel under my feet (we are shoeless house). The rug looks great over my fir hardwood floors. March 28, 2013
Rated 5 out of 5 by Just as nice as it looked. The seagrass runner was just as nice as it appeared in the catalog. I ordered the one with the sunbrella border. It arrived in a timely manner and looks very attractive. February 28, 2013
Rated 4 out of 5 by Looks good, fits description The rug didn't do for my room what I had hoped exactly, but I don't think that is the rug's fault. It doesn't feel too scratchy under-bare-foot and I do like the look. It does have some imperfections where the grass weave comes through but to me it's a part of the natural appearance. I think it will capture any dust/grit coming in from the deck and will do the trick. A keeper. February 24, 2013
Rated 5 out of 5 by I love this rug!! This rug is beautiful and pet friendly. We have a large dog and kids. They both play and run all through the house and we can still have something that looks elegant in our dining room. The color was true to the picture on the site. This rug goes with everything whether your style is traditional or modern. January 17, 2013
Rated 5 out of 5 by Love it!! I am totally satisfied with my new seagrass rug. It is a little greener that what is shown in the picture, but it still goes beautifully with my furnishings. It really pulled the room together and grounded my furniture grouping. December 31, 2012
Rated 5 out of 5 by Great rug! I have this rug in my mud room and entryway and it doesn't show dirt and has held up great! December 7, 2012
Rated 5 out of 5 by Quality product I looked for a rug like this for several months before I found this one. It was the right size and a great price. It was shipped promptly and I'm enjoying it very much. December 1, 2012
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Product:RR487-Seagrass Rug

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