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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Seagrass Rug 4.2 5 91 91
Love this rug! We purchased the seagrass rug a few months ago...and we love it! Its understated beauty has tied our room together. And better yet...This rug is durable enough to stand up to our Golden Retriever...and our grand-dogs. I would highly recommend it. March 16, 2011
Nice floor covering This product arrived with a strong odor but that soon dissipated. Definitely adds texture to a room, and fits in well. Nice finish to a sleeping porch. July 11, 2013
This product falls short. The rug still has not lost its "curled ends, even after putting heavy books on the ends. It also sheds a lot and it is difficult to vacuum the cotton binding as the grass particles seem to stick to the cotton. I wish I had known as I would have chosen the more finely woven grass rug. I wish I could return it! March 22, 2011
Great rug, great price! This is a terrific rug, very durable and does NOT shed all over. Very happy with this product. June 6, 2013
Very stylish I placed my 3x5 rug by the kitchen door and it looks great! Love the basket design of the sisal and the black border -goes well with my black kitchen granite, very designer looking! Thinking of another rug for other areas of my home with a lighter border. March 29, 2013
Just as nice as it looked. The seagrass runner was just as nice as it appeared in the catalog. I ordered the one with the sunbrella border. It arrived in a timely manner and looks very attractive. February 28, 2013
I love this rug!! This rug is beautiful and pet friendly. We have a large dog and kids. They both play and run all through the house and we can still have something that looks elegant in our dining room. The color was true to the picture on the site. This rug goes with everything whether your style is traditional or modern. January 17, 2013
Love it!! I am totally satisfied with my new seagrass rug. It is a little greener that what is shown in the picture, but it still goes beautifully with my furnishings. It really pulled the room together and grounded my furniture grouping. December 31, 2012
Perfect Seagrass Rug Great rug. Very good quality and great price. Soft and nice to walk on with no shoes. March 20, 2011
Quality product I looked for a rug like this for several months before I found this one. It was the right size and a great price. It was shipped promptly and I'm enjoying it very much. December 1, 2012
Great rug! I have this rug in my mud room and entryway and it doesn't show dirt and has held up great! December 7, 2012
Neutral tones harmonize with everything This is the perfect rug to add a casual and fresh look to almost any decor. The neutral tones harmonize with everything and the seagrass scent is pleasant. The green border is a muted celery green. November 25, 2012
Good value I purchased this rug for my daughter to put in her first apartment in NYC. It is perfect! Ballard provided us with excellent service and good value. Thank you Ballard, we will shop with you again. November 18, 2012
The rubber backing sticks to my wood floors> It's like used chewing gum! It would be better without a backing and making it reversible. November 28, 2012
Nice mat I mean it's a seagrass mat, so it's hard to rave about it. Bought 2, one for inside front and back door. It's nice, does the job, and appears to be of good quality. If the evaluation criterion is "would I buy it again," the answer is yes. Plus I like that it came in a variety of colors. November 2, 2012
This rug brings the whole room together! We searched for the perfect rug to put in our pool house.The seagrass rug looks amazing! The color,texture,and durability were just what we were looking for. The price was great,too.The seagrass smell was pretty strong to begin with,but is going away now. October 24, 2011
A Great Bargain After reading all the reviews for the seagrass rug, I decided to order it. My only hesitation was the huge variation in the color of the border material in the catalog vs. online. The rug was delivered extremely quickly, and the color of the border material met my expectations (it matched the catalog). Some reviewers have complained of a lingering green tea scent, but I found the scent rather pleasant, and it disappeared within a few weeks. This rug looks great and it has a terrific price. September 12, 2012
Rug looks fantastic! Recently pulled up my LR and DR carpet and laid hardwood. Ordered this seagrass rug for my LR. Nice quality and looks fantastic. Really pulls the room together and has received very positive comments from friends. Still smells a little funky, but the smell is subsiding. Can't wait to get one for my DR, as well. September 29, 2012
Love this rug! We bought this for our entry way and it is exactly as described by Ballard and all the great reviews. The color is perfect and quality is top notch. Casual, yet still elegant. October 10, 2012
Awesome! We love this rug. It is so simple and yet really pulls the room together. October 21, 2012
Better Outside Beautiful rug. Seems very sturdy. Would not recommend for indoors due to the rough texture of the rug. Bought a smaller rug for the entry way, which will work great to reduce tracking in dirt. September 8, 2012
Perfect for the Front Hall This rug is perfect. Great quality and feel. The neutral rug blends well with everything. September 2, 2012
Great for the back door entrance from the pool I love the color and texture. It blends very well with the room decor. It was placed in the area that leads from the pool. Keeps the floor dry and is also attractive enough to make a statement in the room. I would easily recommend this rug to someone else. June 30, 2012
I bought two! Beautiful rug! Very nice quality. My only concern is that it snags or pulls easily. I'm not really sure what I should do about it either. Should I cut the pulls? Anyway, I love it. Heck! I bought two, I must like it a lot! May 24, 2012
Love the rug! I really shopped around and found this rug to be the best value. I have the hallway runner version and love the look and ease of caring for it. March 14, 2012
I love it! I love my new seagrass rug! The rug was delivered super fast! March 8, 2012
Really nice outdoor rug This rug looks great on my patio. It seems to be well made. It has held up well in the Florida weather so far, but I have only had it for about a month. January 14, 2012
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