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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Seagrass Rug 4.3 5 113 113
This rug has added an updated look. I looked all over for a 6'x9' size that I needed and your product is perfect! The light binding won't fade in my bay window direct sun--the backing is substantial and non skid. I am very pleased with the quality and don't miss the oriental rug I replaced one bit. June 1, 2011
Beautiful and casual This rug is beautiful. Casual without feeling sloppy. Loved how it smelled like green tea for the first several days. My only complaint would be that it is taking a while for the "roll bumps" from shipping to "iron out" May 26, 2011
Seagrass Rug I absolutely LOVE the seagrass rug. I had recently purchased the sisal rug, but did not like the inconsistent weave. It is under my kitchen table and it hides little crumbs, etc. It seems I don't have to vacuum as much as I used to! Other similar rugs were $200 and up. April 24, 2011
Absolutely love this rug! I needed a rug for my utility room and this rug has worked perfectly. Not only does it look great, but it's well made. Surpassed my expectations. Thanks for a great product! April 9, 2011
Love the Look! I bought this rug from you about 5 yrs. ago for my dining room. I love it! It is a sturdy, hard wearing rug that has held up beautifully. I vacuum it regularly with no problem. I have 2 dogs, a cat and 3 kids. I've had many accidents of all kinds on the rug and you would never know. It is the nature of the rug to be coarse and for it to shift in shape. That is just part what you get with seagrass so if that bothers you this rug is not for you. If you like a classic sophisticated easy style then this is your rug. My only issue is the latex backing does tend to deteriorate over time leaving a powdery residue under the rug but rug pads do the same thing. April 4, 2011
seagrass rugs were of great quality and the price was excellent. i've bought over the years from Ballard Designs and never have been disappointed. April 4, 2011
Too messy I liked the look of this rug and thought the price was great, but in reality quite a few of the strands are actually broken. It doesn't have the smooth look like the one in the catalog. In fact, when my kids sit or lie down on it to play a board game, they have little bits of grass all over them. If a throw pillow from the couch falls on the floor, it collects grass. I doubt that this rug can hold up to the wear and tear of an average family. I'm sure I'll be replacing it within a year or two which was not my original intent. I am disappointed with this purchase. April 1, 2011
Product is as pictured Rug was delivered promptly. A return special plastic cover was included if I had wished to return it. Ballard was very prompt with all emails regarding delivery, etc. I had really hesitated to order such item online, but am glad that I did now. I do wish that the catalog ad had mentioned that the texture of the seagrass was not very soft. I guess I should have known but would have liked that included in catalog. March 31, 2011
Wears extremely well. My daughter has three of these rugs. With three extra-large dogs and a cat they have held up amazingly well. I'm sure the runner I purchased for my laundry room will look great for a very long time. Think I'll also get one for my hallway. March 31, 2011
This product falls short. The rug still has not lost its "curled ends, even after putting heavy books on the ends. It also sheds a lot and it is difficult to vacuum the cotton binding as the grass particles seem to stick to the cotton. I wish I had known as I would have chosen the more finely woven grass rug. I wish I could return it! March 22, 2011
Perfect Seagrass Rug Great rug. Very good quality and great price. Soft and nice to walk on with no shoes. March 20, 2011
This product was disappointing The color did not accurately reflect what was in the catalog and appeared somewhat dirty. Also, there are places where it is not woven tightly. March 16, 2011
Great natural Seagrass area rugs! The Seagrass area rugs look great and have worn well. When the initially arrived, the shape was a bit distorted due to shipping. After a couple of weeks, they regained the appropriate shape. March 16, 2011
Beautiful texture, adds warmth to any space. I bought 3 of these rugs, a 6x9 to go under our bkfast nook table and 2 x 3x5's for our master bath in front of two vanities. It's not the coziest feel for bare feet but I was so in love with the texture I didn't want to send the small ones back. They'll be great in the summer/fall. I may switch them out in the winter as our ceramic is cold. The bkfast nook 6x9 is a great size (a 5x8 just wouldn't do) and looks great on the slate floor. Again it's a warm texture that add greatly to the room. Price was right!! March 16, 2011
Piping is hard to stay clean The rug itself is a nice quality and the look I am going for. However, the black band of fabric around the rug is extremely hard to keep clean. It seems to attract any tiny bit of dust and lent and ends up looking a little dingy. I sadly wish I had ordered another color. The black is not a practical color choice for this rug. March 16, 2011
Looks great... This rug looks nice in my dining room but does "shed" a little more than I thought it would. Overall I am happy with it and have had it for about 6 months. March 16, 2011
Wonderful! I really like this rug. We have three kids and two dogs and it looks great all the time!! My only criticism, a small one, is that it is not too comfortable to sit on. So happy I bought this, it brightens our living room and I think we will have it for a long, long time! March 16, 2011
Love this rug! We purchased the seagrass rug a few months ago...and we love it! Its understated beauty has tied our room together. And better yet...This rug is durable enough to stand up to our Golden Retriever...and our grand-dogs. I would highly recommend it. March 16, 2011
Love this in a runner. I looked for a seagrass or sisal runner for years. I wanted a good price, good quality and the right size. I finally found all of the above at Ballard. Bought the seagrass with a brown border for a high-traffic hallway in our home and it's been great. We've had it for almost a year and have no complaints. The seagrass weave is very tight and durable and in person the rug looks even better than the picture. Our border appears in real life more wide than in the picture. Totally recommend--we're considering another one for a different area. February 23, 2011
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Product:RR487-Seagrass Rug
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