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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Seagrass Rug 4.2 5 91 91
sturdy, minimal upkeep I love this rug. We use in high traffic area and it hides the dirt and sand and does not require constant vacuuming. June 16, 2011
This product was disappointing The color did not accurately reflect what was in the catalog and appeared somewhat dirty. Also, there are places where it is not woven tightly. March 16, 2011
seagrass rugs were of great quality and the price was excellent. i've bought over the years from Ballard Designs and never have been disappointed. April 4, 2011
was a little disappointed when I first saw the carpet. I thought it would have been more on the beige side. Now that I have had the carpet for a little while, I have noticed it is becoming lighter in color. This is my first seagrass carpet so I was not familiar with this product. Overall I like the appearance and would purchase another in the future. March 29, 2012
Perfect This is the second seagrass rug I have purchased from Ballard Designs. They are great! May 3, 2012
Color is misrepresented I love the overall LOOK of this rug, and price was definitely right...but the color is much different in person, much much darker than the photos. It would help if there were more photos, which perhaps showed the variations on color. March 1, 2012
Beautiful texture, adds warmth to any space. I bought 3 of these rugs, a 6x9 to go under our bkfast nook table and 2 x 3x5's for our master bath in front of two vanities. It's not the coziest feel for bare feet but I was so in love with the texture I didn't want to send the small ones back. They'll be great in the summer/fall. I may switch them out in the winter as our ceramic is cold. The bkfast nook 6x9 is a great size (a 5x8 just wouldn't do) and looks great on the slate floor. Again it's a warm texture that add greatly to the room. Price was right!! March 16, 2011
Very pretty and high quality I ordered this 8x10 rug with the khaki border for my family room. The quality is high, the weaving is top notch. The rug smelled so fresh, like seagrass and I really enjoyed that for awhile. While it is not a plush rug, I knew that when ordering. I enjoy the feel under my feet (we are shoeless house). The rug looks great over my fir hardwood floors. March 28, 2013
Beautiful and casual This rug is beautiful. Casual without feeling sloppy. Loved how it smelled like green tea for the first several days. My only complaint would be that it is taking a while for the "roll bumps" from shipping to "iron out" May 26, 2011
Wonderful! I really like this rug. We have three kids and two dogs and it looks great all the time!! My only criticism, a small one, is that it is not too comfortable to sit on. So happy I bought this, it brightens our living room and I think we will have it for a long, long time! March 16, 2011
Great natural Seagrass area rugs! The Seagrass area rugs look great and have worn well. When the initially arrived, the shape was a bit distorted due to shipping. After a couple of weeks, they regained the appropriate shape. March 16, 2011
Looks great... This rug looks nice in my dining room but does "shed" a little more than I thought it would. Overall I am happy with it and have had it for about 6 months. March 16, 2011
Looks good, fits description The rug didn't do for my room what I had hoped exactly, but I don't think that is the rug's fault. It doesn't feel too scratchy under-bare-foot and I do like the look. It does have some imperfections where the grass weave comes through but to me it's a part of the natural appearance. I think it will capture any dust/grit coming in from the deck and will do the trick. A keeper. February 24, 2013
Nice quality, great price This is a great price for a nice quality sea grass rug. It takes a little time for the bends from being rolled to flatten out and it does start out a little green but those are traits that get fixed over time. I recommend this product! April 9, 2012
Love the color but.... It appears that in several places, the fibers are coming apart. Makes me wonder if it's going to hold up for the long run. November 3, 2013
Seagrass Rug I absolutely LOVE the seagrass rug. I had recently purchased the sisal rug, but did not like the inconsistent weave. It is under my kitchen table and it hides little crumbs, etc. It seems I don't have to vacuum as much as I used to! Other similar rugs were $200 and up. April 24, 2011
Great rug! Love these rugs. No issues whatsoever. They look beautiful and go with everything. October 5, 2013
Love my new rug! This seagrass rug is just what I needed in my dining room area. It is expansive; coverage is just what I was looking for to protect my wood floors! Neutral tone is perfect accent! Natural look is lovely and minimizes conflict with style. Great value for price! September 27, 2013
Just what I wanted! This is the perfect rug for my kitchen! Love the texture and the laid back style of it. Goes great with my black Key West wicker chairs!! Great size too (6 x 9) which is hard to find lately. November 1, 2012
Love my rug the rug totally updated my living room. love it and the quality is terrific. September 22, 2013
Good product for a good price This review is based on a few weeks of use. The rug lays flat after just a couple of days, has withstood a coffee grounds spill already (I just use the vacuum cleaner and a damp rag) with no stain. The rug does smell somewhat funny but I understand that goes away. Stays put on a hardwood floor without a rug pad. A good price on a good product. So far so good. July 16, 2012
Excellent quality We love the seagrass rug. We ordered the beige trim to use under the diningroom table. The quality is excellent. The weave contrasts nicely with our hardwood floors and oak furniture and adds great texture. June 22, 2012
I love this rug! This is probably the 3rd rug like this that I have owned. Ballard is the only place that offers 6x9 and has always shipped a quality product in a swift time frame. This last rug did have a few less than perfect spots but it adds character. Love it anyway. March 9, 2012
the best rug I love these rugs. I have gotten them from Ballard for many years. They hide dirt very well, are sturdy, the edging is nicely made, including the mitered corners. They do a great job at protecting my floors. They never end up smelling like wool or cotton rugs can do. A really good rug at a really good price. February 20, 2012
great rug! Love this rug, and we may even buy several more for our house. We have it under our kitchen table, family of seven, lots of wear and tear, and so far, it is in perfect shape. The color is just as pictured; very pleased with purchase. February 8, 2012
Great look, great quailty The seagrass rug is of high quality. It looks great in our office over our new hardwood flooring. Just a little rough when walking on barefoot. Already had a spill on the rug and it cleaned up nicely. December 23, 2011
Great in the kitchen Works perfectly under my kitchen sink. It's very textured so it doesn't show stains. December 15, 2011
This is an amazing rug. Looks great and a super value. Wasn't sure when I ordered this rug without seeing about the quality but I was pleasantly surprised. It has a nice weave and a great overall appearance. In fact I ordered three and love them all. September 5, 2011
Piping is hard to stay clean The rug itself is a nice quality and the look I am going for. However, the black band of fabric around the rug is extremely hard to keep clean. It seems to attract any tiny bit of dust and lent and ends up looking a little dingy. I sadly wish I had ordered another color. The black is not a practical color choice for this rug. March 16, 2011
Wears extremely well. My daughter has three of these rugs. With three extra-large dogs and a cat they have held up amazingly well. I'm sure the runner I purchased for my laundry room will look great for a very long time. Think I'll also get one for my hallway. March 31, 2011
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