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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 2.9 out of 5 by 9 reviewers.
Rated 2 out of 5 by Not what I thought it would be I loved how this rug looked in the picture. Unfortunately, when I opened the rug, I was disappointed in the look. The lighter part is much more raised than the darker part. The darker part also has brown stripes in it. I ended up sending it back. This is my first purchase from Ballard I was not happy with. January 15, 2017
Rated 3 out of 5 by Color and Texture not as expected Had high expectations for this rug but unfortunately the coloring in the photos is different in person. Expected varying shades of cream and found that it is actually a darker beige/brown color that did not go with our dining room. The indoor/outdoor classification seems deceptive as the rug is plush and wouldn't appear to hold up well to traffic and spills in our dining room. The good news is that Ballard is great with returns. Only had to pay a $8.95 fee to ship back the 8x10 rug. December 29, 2016
Rated 1 out of 5 by Rug destroyed by first vaccum This rug looked awesome and I was so excited to roll it out. I was surprised at how high the piling was but was fine with it. Unfortunately it's like a looped rug for the higher blue part of the rug. I pulled up some on the end and it destroyed that part of the carpet. I turned it so that would be under the couch and was trying to be so careful every time I vacuumed but I have had this out for maybe two months and the vaccum has totally destroyed both the 8x10 and runner I bought. total waste of 1000 dollars December 26, 2016
Rated 1 out of 5 by Looks great, not for pets or heavy wear My designer and I researched thoroughly for a nice looking rug that would stand up to the wear and tear of a 70 lb dog. We thought this rug would strike a nice balance in design and wear given that it's an indoor/outdoor rug. Unfortunately it doesn't and that became obvious as soon as the first day. It started showing pulls almost immediately. It's a great looking rug and if you don't have a pet I would think you would be pleased with it. Pictures below of how it's held up after just 2 months. Unfortunately not what I was hoping for after spending almost $200 on it. Very disappointing and I wish product descriptions helped out with pet use more than they do or at least make mention of it. The search for a nice looking runner that holds up to a pet goes on! December 11, 2016
  • 2017-01-19 T08:12:22.619-06:00
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Product:RW268-Saylor Indoor/Outdoor Rug
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