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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 52 reviewers.
Rated 4 out of 5 by Nice outdoor rug I am pleased with this rug, the colors are perfect for my outdoor seating area. My only concern is that the black in the carpet is already fading and I've only had the rug outdoors for a few weeks. The rug is kept in a sheltered area with no direct sunlight on it. I am surprised by the other reviews that say they are using this rug in a dining room as it really does look and feel like an outdoor rug. April 16, 2013
Rated 5 out of 5 by Great rug Bought this rug for my dining room. I was a little hesitant since its an indoor/outdoor rug but wanted something durable since our dog likes to hang out in that room. The rug looks great and so far is holding up to wear and tear. My only complaint is that it still has creases in it from being rolled up and shipped. Not sure how to get those out. October 28, 2012
Rated 1 out of 5 by Nice pattern, but.... The geometric pattern looks great in my living room, although the background is actually darker than the picture. After unpacking all the plastic wrap and rolling it out, I was very pleased.....until I saw a dark patch of discoloration about 3-4 inches that looks like carpet dye had spilled on that spot. It's not too noticeable because of the darker background, but I saw it right away. I could've returned it, but after unwrapping all that plastic, I wasn't about to try & re-pack it to return it. Also, after only having it a month, I've noticed that the edges are already starting to fray. I thought an indoor/outdoor rug would be more durable in a high foot-traffic area, but apparently this rug isn't. October 13, 2012
Rated 5 out of 5 by This product is more beautiful in person! I just bought a new gray couch (contemporary) and needed a rug with gold/yellow as my accent color. When I saw this rug, I thought it would work well. Having purchased other rugs from Ballard, I was confident of the quality already. The rug is perfect....even more beautiful and vibrant in person. The price was fantastic and the rug cleans up beautifully. Because I have a dog, that piece is important! October 11, 2012
Rated 5 out of 5 by Beautiful look I ordered three of these runners for a long hallway, hoping that they wouldn't look too flimsy and outdoorsy but would be able to stand up to dog traffic. They look gorgeous on my hardwood floor. The colors (black/blue) are subtle but crisp, and the overall look is much more sophisticated than expected at this price point. Sadly, the size wasn't quite right for me, so I'm returning them, but I highly recommend this rug. September 13, 2012
Rated 4 out of 5 by Freshened Up My Living Room I went with the black and aqua, and the colors are true to the picture. This isn't soft or cushy, but it's fine for bare feet -- it's looks more like an outdoor rug than an indoor rug, but I plan to use it for at least a year indoors and then move it outdoors. Great pattern. People have loved it. September 9, 2012
Rated 5 out of 5 by Adds sophistication to my new sunroom.Love it. Love it. The gold or yellow color changes from bright to almost pale green in certain light, but makes it more interesting. I have a rug pad under so it is soft to walk on. Great size. Not always easy to find larger sizes. September 9, 2012
Rated 4 out of 5 by more of an outdoor mat I bought this for my front entryway. I thought it would have more of a "rug" look. I'm disappointed that it's really just a thin mat. September 7, 2012
Rated 5 out of 5 by This product is both beautiful and practical Easy on the eyes and cleaning! I would highly recommend this rug. September 7, 2012
Rated 5 out of 5 by Beautiful Design I bought this rug after we painted the back foyer area a lovely gray color, I wanted an easy care area rug that was also beautiful for a high traffic area with hardwood floors. This rug is perfect. September 7, 2012
Rated 4 out of 5 by Durable Rug for Kitchen I love the pattern of this rug and am using it in my kitchen. The only small complaint is that the contracting pattern of the rug is not as distinct in person as it is in the photograph. September 4, 2012
Rated 4 out of 5 by So Functional I love the Saybrook Rug. It looks amazing in my dining room and everyone compliments it when they come in. It does not look like an indoor/outdoor rug but I love that it has the durability when we need it. The only reason I did not give it 5 stars was it has a dirt stain on one of the corners. September 1, 2012
Rated 5 out of 5 by High quality material and good visual design It looks really nice anchoring the dark table... high quality for indoor, outdoor rug. It has the light background so it helps lighten up the dark cabinetry and floors. August 31, 2012
Rated 4 out of 5 by Very Happy With this Rug I love the look of this rug in my dining room! We have had many spills that have easily been removed with water! Beware, when they say measurements are approx, they mean it! My rug had almost a 2 inch difference in length. August 31, 2012
Rated 3 out of 5 by Colors are different The colors are much more muted than pictured. Still a great rug so far. I got the yellow grey and black. August 2, 2012
Rated 5 out of 5 by great area rug This rug is on my screened porch and it looks great! It was delivered quickly and looks exactly like advertised. I think the color is listed as beige/aqua, but I would consider the aqua more blue. July 25, 2012
Rated 5 out of 5 by The perfect size for under my kitchen table. This indoor/outdoor rug is just what I needed under my table. The colors are a bit more muted than the photograph but it still works well. I have cats and the hair just balls up and is easy to remove. Plus if they throw up on it, I don't have to worry about being careful cleaning it. It looks great on my dark hardwood floor. July 25, 2012
Rated 3 out of 5 by Colors are true to picture I purchased this rug about a month or so ago. It was suppose to be on backorder until late July, but we received it within days of ordering. Colors were true to picture. Wish there were more size options. Now having had the rug for a few weeks, the edges appear to be fraying. Planning to wait just a bit longer - but may need to call customer service as I would have expected higher quality. July 20, 2012
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Product:RW215-Saybrook Indoor/Outdoor Rug

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