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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Outdoor Living
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Saybrook Indoor/Outdoor Rug 4.4 5 42 42
Nice pattern, but.... The geometric pattern looks great in my living room, although the background is actually darker than the picture. After unpacking all the plastic wrap and rolling it out, I was very pleased.....until I saw a dark patch of discoloration about 3-4 inches that looks like carpet dye had spilled on that spot. It's not too noticeable because of the darker background, but I saw it right away. I could've returned it, but after unwrapping all that plastic, I wasn't about to try & re-pack it to return it. Also, after only having it a month, I've noticed that the edges are already starting to fray. I thought an indoor/outdoor rug would be more durable in a high foot-traffic area, but apparently this rug isn't. October 13, 2012
Colors are true to picture I purchased this rug about a month or so ago. It was suppose to be on backorder until late July, but we received it within days of ordering. Colors were true to picture. Wish there were more size options. Now having had the rug for a few weeks, the edges appear to be fraying. Planning to wait just a bit longer - but may need to call customer service as I would have expected higher quality. July 20, 2012
great area rug This rug is on my screened porch and it looks great! It was delivered quickly and looks exactly like advertised. I think the color is listed as beige/aqua, but I would consider the aqua more blue. July 25, 2012
This product is more beautiful in person! I just bought a new gray couch (contemporary) and needed a rug with gold/yellow as my accent color. When I saw this rug, I thought it would work well. Having purchased other rugs from Ballard, I was confident of the quality already. The rug is perfect....even more beautiful and vibrant in person. The price was fantastic and the rug cleans up beautifully. Because I have a dog, that piece is important! October 11, 2012
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Product:RW215-Saybrook Indoor/Outdoor Rug