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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 76 reviewers.
Rated 5 out of 5 by Love it! I could not be happier with this rug! I read all of the reviews before purchasing and was a little concerned about the comments regarding quality. However once it arrived I was elated to find that the rug was in perfect condition! The colors are lovely and the rug looks great under our kitchen table. This rug is a tremendous bargain for the price! June 4, 2016
Rated 3 out of 5 by Cute and unique design I had bought this rug in the red pattern in the largest size a few years ago. Absolutely loved. Just bought the coral and white pattern in the runner and 3x5. The flower border is much narrower and the colors are much more muted than I was expecting. I also feel like the quality is not quite as good as some of the older rugs I've purchased through Ballard. I have not had the yellow dust issue that others have talked about yet, but definetly have experienced it with some of my older rugs. Overall very cute, but overpriced. I did get them during the rug sale and didn't want to spend $ to ship back. I do love the look! March 28, 2015
Rated 1 out of 5 by Poor quality I wanted to buy this rug for a year, and after reading several positive reviews, I purchased the rug and I was disappointed. It was packaged very well, but, after unrolling it, the rug was so curled and tight on one end, I had to keep very heavy books on top of it for a couple weeks. I did remove the books, but, one day later, I noticed it curling again. I've been having the rug about a month and I still have to put heavy objects on that one side. It also had MANY loose loops in several places in which I had to cut off. The rug has a very rough feel, sheds, and has an odor. It is poor quality for a wool rug, and, I decided to keep the 6x9 rug only because I did not want the hassle of re-packing and returning. I did get it on sale and it does look good at a distance. March 5, 2015
Rated 5 out of 5 by perfect for my kitchen I love these rugs - they look great and are of great quality. February 15, 2015
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Product:RT075-Savannah Rug

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