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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Satari Rug 4.6 5 15 15
Just perfect I ordered the 6-foot round Satari rug in cocoa for my master bath. It is kind of an odd shaped room with a shower in one corner, bath in another and vanities on opposite sides. Anyway, a round rug like this one is perfect for unifying the room and setting the color scheme. I love the rug. It is plush, comfy on bare (even wet) feet and has beautiful muted colors. Definitely not cheap looking, and I don't believe I've noticed any shedding at all. Just the perfect rug for my needs but would also work great in any other room and in a different size/shape. BTW, the cocoa and blue versions seem to be the same other than the outer ring/band on the cocoa is blue and it's cocoa on the blue (think I have that correct). Mine is cocoa in the middle/blue on the outer ring. I thought it might be too neutral but that's not the case either. Has a nice subtle mix of colors without being garish. July 12, 2011
Beautiful colors This rug has beautiful colors and blends in well with different decor. I have it in the foyer between two rooms and it is perfect. I am also a wool rug snob, and it is a good thickness. LOVE IT! November 27, 2013
Beautiful Rug I had been looking at this rug in blue for a couple of years before I actually purchased it. My hesitation was that I usually don't spend this kind of money on something I can't see in person. I obtained a swatch however it was a border piece and didn't show much of the blue that I was more interested in. I finally placed the order and my only regret is that I didn't buy it sooner. This couldn't be more perfect for my living room. My furniture is tan/khaki and the drapes are khaki with cream scrollwork and once the rug was placed everything pulled together perfectly. The quality is incredible. It is thick and plushy when walking - even my teenage boys complimented. If you are looking for the perfect shades of smoky french blue - you will not be disappointed with this rug. April 1, 2012
Absolutely Beautiful Rug! Just got the cocoa colored rug and am completely happy with it. I'm very impressed by the subtle colors woven in. You can't see them in the pictures online but there's various shades of yellow, green, burgundy and beige in addition to the main colors of blue and brown. Its nice and thick, very plush feeling. This is really a high quality rug. March 15, 2012
No complaint rug We have received the Satari blue rug for a while. Each time it was vacuumed, the color became more crisp. There is more yellow/light brown color in the main area as expected, but the good thing is that it does not look bad whatever you drop on the rug. We have a 50's condo with a wood room (very brown colored wood walls), this light blue rug opens the room while the light brown and yellow pulls the room together. There is also somewhat whitish color that reflects with our white ceiling. We have chosen the light blue in 6' X 9' and found that we can use it in different rooms outside of our wood room. So far the shedding is not too bad. Our regular robot vacuum could not pick up the shedding though. We had to resort to our Kirby. October 20, 2012
Great Rug! We just purchased this rug after looking for months for the perfect combination of colors and the right size (we needed a 10x14). This rug was a great choice. The colors are beautiful, although darker than they appear online (be sure to order a swatch so that you have an accurate idea of the colors). The quality of the rug is very good, as well. This rug is a great value at this price point. I'm thrilled to say that it's really transformed our living room! March 18, 2012
The rug is made of a nice think wool and looks great! The samples I ordered helped me chose the right color. I will order a coordinating rug to go with this. January 4, 2012
Color definitely more like the second photos as others have reviewed. I got the Cocoa rug and it is much more muted than the single photos, but I expected that after reading what others had posted. I'm seeing quite a bit of shedding still, three weeks later, and need to vacuum 3x a week to stay on top of it. There are also fibers that are "pulling" up and popping out of the rug--I am hoping this is just an initial wear issue and will stop. Overall, the quality/look of the rug is nice, and what I expected for the money. It is in a high-use family room where I don't spend a lot of money on items. March 14, 2013
not good very poor quality; does not look as pictured; way overpriced. WAY OVERPRICED. March 9, 2012
Extremely pleased with the quality and design Extremely pleased with the quality and design in the five Satari rugs. Their coloring truly matches the pictures in the catalogue. Also, all five match which is critical to me as they in connecting rooms. They are beautiful and I am well satisified. I have already recommended Ballards to a friend February 2, 2012
Just what we wanted! We've been looking for a bathroom runner and area rug for well over a year. This rug is perfect for our bathroom. We were looking for a blend of pewter grey, tans, and brown to match our granite counters and tiled floor. The Satari rug compliments all the colors in the room and is holding up very well. November 26, 2011
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