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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Satari Rug 4.4 5 16 16
Colors are not true to website pictures I ordered a rug swatch for the Satari Rug Cocoa.... the colors were nothing like they appeared to be online. If you plan on ordering this rug, I would highly recommend ordering a swatch first! Ballard really needs to improve the color accuracy of this particular rug. May 6, 2014
Beautiful colors This rug has beautiful colors and blends in well with different decor. I have it in the foyer between two rooms and it is perfect. I am also a wool rug snob, and it is a good thickness. LOVE IT! November 27, 2013
This rug is absolutely beautiful I ordered the Satari rugs--two 8x10s and one 5x8. Plush and very rich looking. Colors are soft and muted and can appear very creamy or somewhat darker, depending on the light falling on them. A lot of gold tones. The touch of rusty red--perfect. Because the 5x8's pattern is a bit smaller, it's more defined and appears a bit darker. The 8x10's background is a little mottled, but it gives a vintage/antique look. Even though the pattern is very busy, their lightness plays it down. They really expand the space in my long, narrow room. I have honey-colored oak floors and both oak and darker wood furniture. The rugs tie the various pieces together and make everything harmonize. Customer service and delivery was excellent. Cannot recommend this rug enough! November 21, 2013
Color definitely more like the second photos as others have reviewed. I got the Cocoa rug and it is much more muted than the single photos, but I expected that after reading what others had posted. I'm seeing quite a bit of shedding still, three weeks later, and need to vacuum 3x a week to stay on top of it. There are also fibers that are "pulling" up and popping out of the rug--I am hoping this is just an initial wear issue and will stop. Overall, the quality/look of the rug is nice, and what I expected for the money. It is in a high-use family room where I don't spend a lot of money on items. March 14, 2013
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Product:RR681-Satari Rug
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