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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Satari Rug 4.4 5 16 16
A beautiful rug at an unbelievable value We are extremely pleased with this rug. The colors are exactly what we hoped they would be, and the other reviewer is correct that they best match the photo with the 3 rugs layered on top of each other. In the other photos the colors look much bolder than they appear in real life. The brown and blue base colors work beautifully with our walnut floors, and the lighter coffees, tans, and greens are perfect for lighter floors or for pulling other coordinating colors. The carpet is very comfortable underfoot (we bought the premium rug pad from Ballard) and doesn't seem to shed much aside from the initial vacuum. We looked at a LOT of rugs, and there weren't many in the 10'x14' size that we liked. This one is absolutely perfect and is also one of the least expensive ones we saw. Also, a quick comment about Ballard's service... in the process of moving we missed the delivery of this rug and it was returned to the shipper TWICE. Ballard was accommodating throughout the entire process and made sure we ended up receiving the product without having to pay for any additional shipping. Plus, the representatives are extremely nice on the phone on very helpful. I couldn't be more pleased with the entire purchase experience. May 26, 2012
Colors are not true to website pictures I ordered a rug swatch for the Satari Rug Cocoa.... the colors were nothing like they appeared to be online. If you plan on ordering this rug, I would highly recommend ordering a swatch first! Ballard really needs to improve the color accuracy of this particular rug. May 6, 2014
Perfect Blue! I had looked for a rug for almost 9 months before I ran into the Satari. I was looking for a great blue- no too smoky gray-blue but also not too teal or turquoise blue. This rug was it! The main image with the three rugs layered onto each other is the best match to the actual color of the rug. The browns in the border are not too dark but rather a coffee and light tan combo, which was great for the look I wanted. There are also very subtle pops of yellow, greens and burgundy in the overall design that are perfect to pull from for accent colors. The quality is very high end, and it looks more beautiful in person. Although it did shed a bit when I first received it, it went away after a few vacuums. This rug is a fantastic addition to my living room. It is a statement piece, but it also doesn't look overbearing with additional colors and patterns. September 24, 2011
The satari rug is true to its Ballard description. Ordering a 3 x 5 of the carpet really helped in making our decision. That carpet is now in the foyer and the 8 x 10 is in the liviing room. The cocoa brown does not overpower the blue. The design in beautiful; traditional yet with a contemporary flair. With a jute pad, the rug has a very plush feel. We love the carpet. April 15, 2011
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Product:RR681-Satari Rug