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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Sarah Storage Tower - Shoe & Handbag 4.8 5 12 12
Great Quality Ordered several of these to remodel a closet. each cubby is velvet lined and the color is beautiful. Since they are very tall and lean --- I had a professional install to the wall... I thought they were a bit "top heavy"... February 16, 2014
Storage The Sarah Storage Tower is a beautiful piece of furniture that has made my walk in closet look very elegant and well organized. I wish I had a bigger walk in closet so I could get the matching pieces. If you decide to purchase this item opt. for the white glove service because the piece is well made, as a result, it's very heavy. January 15, 2013
Beautiful, sturdy storage piece We really needed help organizing our "mudroom area". It was a constant mess. The narrow depth of this piece fit perfectly in our small space. Now, the area looks lovely! It is a solid, heavy, attractive piece. The cubbies are velvet-lined. The paint looked a little more greenish to me in the photo than it does in person. It is a neutral taupe color. December 20, 2012
Shoe Storage Love my new shoe tower. I ordered 3 and getting ready to order my fourth one. Quality made, and appearance is A plus!!! Highly recommend August 1, 2012
Great product! Exactly what I needed to organize my shoes. The design is high quality, simple, but elegant. I highly recommend this shoe storage cabinet to others. July 20, 2013
Fabulous Style and Design We ordered 4 of the Sarah Storage Towers for our Master closet. After installing them, which is quite simple, we couldn't believe the transformation. It added so much space and the color is very chic. We couldn't be happier with our purchase!! October 28, 2011
Best Solution for Dressing Room I recently converted my home office into a dressing room/ closet and I couldn't ask for a better storage solution! December 12, 2011
best shoe closet ever My husband surprised me with the shoe closet. I was away at the time and when I came home he had installed it in our closet and arranged all my shoes in the cubbies. It looks so nice all my tall pumps fit in it perfectly.The interior lining is an added great extra touch. Thank you I love it! March 8, 2012
Product:MV264-Sarah Storage Tower