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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Sarah Storage Tower - Petite Shoes 4.1 5 8 8
Really Disappointed with Quality and Appearance I thought I was buying a high quality piece of furniture. It looks like something made in a high school wood shop. It is not luxury anything. There are heavy paint brush marks since it was hand painted and not sprayed. The color doesn't match what's shown in the catalog and it's an ugly color. The seams all show where the felt was put in and pieces of wood were joined. Screws are missing from the back. I regret buying this product and would not reccomend anyone else buy it either. Very disappointed. February 20, 2014
Disappointment Although this shoe organizer is very sturdy and I like that, I was very disappointed in the color. Not because it is so different from the photos, it is not, however, the two that I ordered to go side by side, they ARE different! It looks horrible. The boxes were so big and bulky and I had to practically destroy the boxes to get them out and then only to position them to find out they are different colors---its too much hassle to send back and then what is the likelihood that it won't happen again. If you are ordering only one of these pieces, its a GREAT peice--you will love it. However, if you are looking to make a storage wall of sorts like in some of the photos--BUYER BEWARE! OR, call ahead of time and see if you can specifically request the same dye lot. Or, maybe Ballard Designs should state in the description---matching dye lots not guaranteed---but of course, then I never would have paid them over $600 if I knew they weren't going to match, silly! Nice income generating ploy. February 19, 2014
Great Color and Quality Added two of these to five of the Sarah tall cabinets. No regrets with this purchase... each cubby is lined in velvet. February 16, 2014
Organized beauty Love, Love, Love this piece. What girl doesn't love shoes? The Sara Petite Shoe Storage not only organizes your shoes but puts them on display.... Lovely October 17, 2013
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Product:MV276-Sarah Storage Tower - Petite Shoes
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