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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 11 reviewers.
Rated 5 out of 5 by Better in person! Finally made sense of my shoe collection...I can "change out " the seasons..just as I do sweaters, coats, etc. Absolutely a problem solver. June 25, 2015
Rated 5 out of 5 by Just what I hoped for I was afraid that this might be the usual "catalog" piece of flimsy construction as I have never ordered from Ballard before. Boy was I wrong. I ordered two and they arrived very quickly. Both arrived in great condition and are real, heavy, furniture pieces. No nicks on the paint, interior fabric just fine, pieces for installation on the wall were included and obviously placed and marked in the packing box, as were coaster type pads for the legs. They were heavy enough that we didn't need to bolt them to the wall, but it is great that the pieces were there if needed. Each unit has twelve slots and I was happy to see I could fit multiple pairs of shoes in each slot. The 12 inch depth is perfect for my tight closet. Thank you Ballard for providing this high quality elegant looking storage solution. May 2, 2015
Rated 5 out of 5 by quality shoe storage I love the quality and the velvet lining. The unit is heavy and will not bend or fall over from the weight of heavy shoes. The cubbies can hold 2 pair of shoes if you can only fit one shoe tower in your closet. The top is nicely finished and I display things there. I like the space between the floor feet and can tuck my slippers there;a nice bit of extra storage. If I had a walk-in closet, I definitely would purchase more of these and coordinated units for it. January 26, 2015
Rated 1 out of 5 by Really Disappointed with Quality and Appearance I thought I was buying a high quality piece of furniture. It looks like something made in a high school wood shop. It is not luxury anything. There are heavy paint brush marks since it was hand painted and not sprayed. The color doesn't match what's shown in the catalog and it's an ugly color. The seams all show where the felt was put in and pieces of wood were joined. Screws are missing from the back. I regret buying this product and would not reccomend anyone else buy it either. Very disappointed. February 20, 2014
  • 2015-10-03T06:39:49.684-05:00
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Product:MV276-12" Deep Sarah Storage Tower - Petite Shoes

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