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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Sarafina Rug is rated
3.9 out of
Rated 5 out of
Great place to startI used this rug as a starting point for a recent re-decoration. I loved it in the catalogue because it offered a traditional feel with updated colors. I loved the rug even more when it came. It is a much denser pile than I expected (even though I got the sample) and the pile height makes it a very luxurious rug. The blue-green is muted by a grey tone, but the color definitely reads blue-green. The wool feels great. There have been a few yarns that have come loose from the pile.
This rug through Ballard was an excellent price, I really compared prices extensively. I found the customer service very helpful with all my questions and concerns.
As usual Ballard comes through
Date published: 2013-05-23
Rated 5 out of
Beautiful colors and heavy dutyI have this runner in my master bathroom. The colors are wonderful and the rug is very heavy duty. The mocha has more of a red/brown than just brown color, but it works fine in my space.
Date published: 2011-12-14
Rated 4 out of
Great rug, but not color on computerI love this rug; however, I wanted the bright vibrant color shown on my computer. The color is grayed-out and not vibrant. I do like the color, but it was just not what I expected. It looks great in the room and I am happy with it in every other way. If it came in round, I would order another one for a room that gets lots of light. It is quite thick and my dogs love to nap on it. The sea-green color works well.
Date published: 2014-07-28
Rated 3 out of
Get the swatchOverall, rug not as nice as pictured. Weave not as fine, or refined. The web site description says the color is 'spa'. The swatch says it's 'teal'. The tag on the delivered product says 'sea green'. Hmmm. Order the swatch. Mine came one day after the rugs, even though the rugs were supposed to be delayed for a month and a half. (I thought that if I ordered them the same day, I'd get the swatch and have plenty of time to cancel the order if I wasn't happy with it.) To their credit, Ballard offered to take back the unopened rugs - but I tried them and am relatively pleased, if not overwhelmingly so. A coupon helped ease some of the disappointment.
Date published: 2012-08-19
Rated 1 out of
Colors are misrepresentedThe colors of this rug are not what is shown in the catalog or online or in the description. Spa? That typically is a blue color. There wasn't any blue in this rug. Instead the main color is a green that is very grayish and much more muted. Very disappointing as I was hoping that this rug was going to have the blue colors that I was wanting.
Date published: 2014-10-07
Rated 1 out of
The color was nothing like the catalog or onlineThe colors online and in the catalog are beautiful, crisp colors. The sample was very gray in comparison.
Relying on the same traditional motifs, luxuriously thick yarn and large Turkish-style
knots nomadic weavers used for centuries, contemporary artisanal rug makers have recreated the simple, yet majestic, beauty of highly prized antique Oushak rugs. A classic pattern of trailing ...
Part of our exclusive Casa Florentina collection, the Coretta Hand Knotted Rug
is artisan crafted using age-old techniques and only the finest wools and dyes. It's meticulously hand-knotted in a traditional Turkish Oushak weave for exceptional depth of color and ...
Big, bold style perfect for any room with lots of hectic traffic.
Our Livonia Rug is hand hooked in a plush weave of 100% polypropylene to resist fading, stains and mildew. To clean, just wash with mild soap and water ...