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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Sarafina Rug 4.6 5 8 8
Great rug, but not color on computer I love this rug; however, I wanted the bright vibrant color shown on my computer. The color is grayed-out and not vibrant. I do like the color, but it was just not what I expected. It looks great in the room and I am happy with it in every other way. If it came in round, I would order another one for a room that gets lots of light. It is quite thick and my dogs love to nap on it. The sea-green color works well. July 28, 2014
Lovely traditional pattern with modern colors I love the pattern in traditional Persian rugs, but the reds/browns don't work for my house. I was so happy to see this beautiful pattern with such fresh colors! The teal is a rich sea-green/blue and has grey, sage and mocha accents. It looks stunning with my living room colors of white, mint, dark hickory and green. It would also look incredible with navy and whitewash wood! The pile is very plush, and sheds the usual amount expected for area rugs. I'm using mine over wall-to-wall carpet, so I did not use a rug pad. I would purchase again! March 12, 2014
Great place to start I used this rug as a starting point for a recent re-decoration. I loved it in the catalogue because it offered a traditional feel with updated colors. I loved the rug even more when it came. It is a much denser pile than I expected (even though I got the sample) and the pile height makes it a very luxurious rug. The blue-green is muted by a grey tone, but the color definitely reads blue-green. The wool feels great. There have been a few yarns that have come loose from the pile. This rug through Ballard was an excellent price, I really compared prices extensively. I found the customer service very helpful with all my questions and concerns. As usual Ballard comes through May 23, 2013
Get the swatch Overall, rug not as nice as pictured. Weave not as fine, or refined. The web site description says the color is 'spa'. The swatch says it's 'teal'. The tag on the delivered product says 'sea green'. Hmmm. Order the swatch. Mine came one day after the rugs, even though the rugs were supposed to be delayed for a month and a half. (I thought that if I ordered them the same day, I'd get the swatch and have plenty of time to cancel the order if I wasn't happy with it.) To their credit, Ballard offered to take back the unopened rugs - but I tried them and am relatively pleased, if not overwhelmingly so. A coupon helped ease some of the disappointment. August 19, 2012
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Product:RT157-Sarafina Rug