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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 31 reviewers.
Rated 5 out of 5 by Eye catching! Santos is tall, well made and looks great in my entry. Her face is beautiful. No regrets. April 13, 2016
Rated 5 out of 5 by Beautiful! I received this as a Christmas present from my mom - and it is a lovely addition to my home. The painted face is very pretty and is very solid in its construction - that it would not easily tip over. The wings are pretty as is the halo. My only comment would be there should be some way of securing the halo to the head. Otherwise it is simply beautiful and feel I have my guardian angel watching over me and my family. February 26, 2016
Rated 5 out of 5 by Marvelous piece I also was hopping to get it for about two years, so, I finally got it. My Santos with wings is absolutely beautiful. I was hopping to get it for Christmas, but arrived almost two months after...its ok, I will keep her as my permanent home decoration all the year. By the way, she is at the entrance of my house, and my visitors got the feeling of being more welcome :) I get a lot of complements, Thank you Ballard Desings ps. the artist that made her, did a great job. The shipping, fantastic, well packaged. February 3, 2016
Rated 5 out of 5 by Stunning!!! Like most of the reviews....1st look at her in person is breathtaking!!! Just more than I expected. Amazing. I did have a slight bit of problem with the halo staying on. Found out if you slightly bend the bottom part in more of an oval, it fits better. Did add a tad bit of clear tape behind just in case. No biggie......She is just beautiful!!! Love it...Thanks Ballards for such a beautiful find. October 6, 2015
  • 2016-05-30 T07:41:30.399-05:00
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Product:AD288-Santos With Wings
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