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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Rugs & Windows
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Santorini Indoor/Outdoor Rug 3.7 5 7 7
Beautiful at first but does not wear well at all I LOVED this rug when I first received it about a year ago. Colors were beautiful and it was much softer and thicker than expected for an indoor/outdoor rug. [On a side note: I was very skeptical that it would have held up outdoors, but I was using it indoors so I can't comment on that]. Sadly, it has been VERY disappointing in standing up to wear over the last year. My cat likes to scratch it and the loops pull out and need to be cut all the time. This probably isn't "normal" wear and tear so I'd be willing to let that go (although impt for others with cats to consider . . .). The more concerning issue is the piling of the fabric. After a year, it looks like a wool sweater does with fabric piling all over . . . but it's practically impossible to use one of the fabric shavers due to the size of the rug. I love Ballard and have had good luck with many of their products (including rugs). However, I'd be hesitant to buy another rug given the expense of this one relative to the durability. Very disappointed! August 12, 2014
Great quality rug, colors were off This rug is a great quality. We put it in our entryway of our home and it has held up well over the last month. The only complaint would be the colors. The white chain border pattern was not actually white, it's more of a cream, almost khaki color. The aqua was not as vibrant either. These things did not really matter since we weren't trying to match specifically to anything. Overall a great rug! Surprisingly soft for an indoor/outdoor material. November 7, 2012
Not quite the yellow on the website This is a little more yellow than I thought, but I like the rug. It is really soft, my dog loves to lay on it. September 27, 2012
Beautiful Rug! I've been a customer of Ballard Designs for many years and keep coming back because of the great quality and prices of their products. The Santorini rug is another one of their many beautiful products that is a great value for the price. Looks amazing on my patio! Thank you. July 8, 2012
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Product:RW207-Santorini Indoor/Outdoor Rug