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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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San Marino Secretary Desk with Hutch 4.8 5 6 6
Love the color. The furniture took longer than I expected, but it was worth the wait. I ordered the distressed red and was a little nervous since the furniture is so large. The color was perfect! I was impressed with how it was packed and shipped. Also, I was happy with the easy assembly. December 4, 2013
Gorgeous Stunning desk. Well made - beautiful and sturdy. Very happy with it. July 11, 2012
Beautiful piece of furniture The finish is just as pictured. It is a heavy, solid, well constructed desk and hutch. Good attention to detail; the drawers are even lined with marbled paper. It fits beautifully into my decor. I find that the interior measurements of the hutch and lower cabinets are slightly smaller than what was written in the product description. My printer does not fit in the lower cabinet as I thought it would. There were also several delays before it was shipped and took several months to arrive. Ballard kept me informed about all of that. I'd say it was worth the wait. April 10, 2012
Another Ballard quality piece of furniture. The overall quality is great, the finish is okay, I prefer more of a subtle sheen so I applied a soft wax and finished it off with steel wool. It looks wonderful. The storage in the desk is plentiful but I am disappointed with the hutch. I had planned to use it for my cookbooks since it is in my kitchen but the depth only allows for small books so I had to make another plan. All in all, I am very pleased with the piece. February 27, 2012
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Product:MO327-San Marino Secretary Desk with Hutch
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