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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Safety Pin Plaques - Set of 3 4.8 5 263 263
Set of 3 Safety Pin Plaques Love the way they look in my laundry room. The colors and size are perfect. Was a little difficult to hang without the hangers showing. April 20, 2011
Unique decorating item I ordered the Safety Pin Plaques to decorate my sewing room and couldn't be happier with them. They really do open and make a wonderful conversation piece. March 16, 2011
Unique Love the pins. I am crazy about large whimsey pieces. These fit the bill. Always find fabulous things at Ballard designs April 25, 2011
This product is unique I absolutely love the safety pin plaques...they are very unique and look great in my laundry room... just the right pop!! April 16, 2011
fabulous Love them, and yes I do have them in my laundry room. Different and unique -great craftsmanship. Glad I bought them. April 11, 2011
Perfect! These are actually 'working' models of safety pins, not just fake mock-ups. I would buy them again in a heart beat! April 7, 2011
The plaques are adorable. I ordered these plaques for my laundry room. I hung them similar to the picture in the catalog. They are adorable. March 16, 2011
the product looks exactly like antique safety pins the pins look wonderful in my newly remodeled laundry room. Friends have made comments they really like them also March 16, 2011
Love my giant safety pins! Darling! Bigger than I imagined. They actually open like regular pins! Fun on my laundry safetypin wallpaper. March 16, 2011
Love the old time look to the product having hard time hanging on wall because of weight. Nails don't do the trick, might have to put in screws. March 16, 2011
they are just as I expected - good quality and original. !!These pins add whimsy to a wall in my laundry room.They are a fun accent grouping. April 10, 2011
true to period detail LOVE! LOVE! AND LOVE! THEY ARE LIKE GIANT OLD FASHION PINS DETAIL IS ON POINT. SIZE ACCUATE. COLOR TRUE. March 9, 2011
Perfect decor Great size, good quality .... Fantastic deal for the price! May 7, 2011
Love them! I love these pins! They look beautiful in my laundry room, and I get alot of compliments on them. March 16, 2011
Unique product love it We get alot of nice comments and enjoy product very much. Never seen anything like it before. March 16, 2011
look great in my laundry room it took a while for them to be in stock and ship to me, but they are a great wall accessory. March 16, 2011
Safety Pin Plaques So cute! The quality was as good as or better than I expected. April 18, 2011
3 Safety Pins The product was quality and I'm always happy with my purchases from Ballard Designs March 16, 2011
Object Art Love, Love, Love...they look great hung in my laundry room! March 16, 2011
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Product:WP754-Safety Pin Plaques - Set of 3