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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Sacha Mirror 4.8 5 38 38
Stunning and worth every penny. More beautiful than the pictures. I bought two of these mirrors. Originally, I had intended them for the wall in my dining room. But when I unpacked them, they looked gorgeous in every room! The living room won out, and I hung them above my sofa, as you can see in the photo. I preferred them on a lighter colored wall for higher contrast, so you can appreciate the lovely, antique gold finish that frames each of the circular mirrors. For ease of hanging, I would give them a 3 of 5 on the difficulty scale (only if you are buying multiples). This is because it's a little tricky to get them spaced and aligned so they look like a single piece.But totally achievable, and worth the effort. My 60-year-old mother and I hung them in about 30 minutes. They ship with all of the hardware you'll need--you just supply the screwdriver. I highly recommend this mirror; pictures can't do it justice, and if I had a larger space and budget, I'd buy 4 of them. Stunning, design-quality pieces. If you're on the fence, hop off and order these! December 6, 2012
Even the contractor thought it was cool! Just finished renovating an old condo. The Sacha mirror was the perfect item to upgrade our tiny bathroom. It repeated the style of the chandelier bringing it all together. February 8, 2012
Beautiful Mirror! We bought this mirror to go on a blank wall in our living room. I was worried about the "antique silver" finish because I really wanted a more bronze/gold look. It turned out to be perfect. The finish on the mirror captures a whole range of colors from antique silver to bronze depending on where you stand and it looks great in my neutral colored living room with dark furniture. It was very easy to hang. It took my husband and I less than 30 minutes. It's a beautiful mirror and I'm very pleased with my purchase. February 16, 2014
Great neutral piece of art We were looking for something to go in our family room and had tried three other pieces before buying the sacha mirrors. We purchased two to go side-by-side and they look really nice. It's a nice neutral piece that would go most anywhere and can look formal or casual. The only issue we have is that one of the pieces is bowing out just a bit, not laying flat against the wall. We're *hoping* that with the weight of hanging, it might straighten out. It would also be nice if they included extra hardware because we had to move one of the pieces to get them even and once you install those anchors, they don't come out without digging into the wall. But, overall, we think they're really nice and well-made. May 30, 2012
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Product:WM837-Sacha Mirror